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Success Skills for Secretaries & Administrators

Hemsley Fraser
Course summary
2 days
1,099 GBP excl. VAT
Open / Scheduled
Next available date: 26/09/2019 - London
Course Dates

Success Skills for Secretaries & Administrators

This Success Skills for Secretaries & Administrators course will introduce you to new skills to develop your confidence and ability to work proactively. It also provides you with a great opportunity to share experiences and interact with other PAs, and will enhance your professional development and improve performance by building on your communication, assertiveness and time management skills.

This course forms the second part of a three-tier development path.

Suitability - Who should attend?

This Success Skills for Secretaries & Administrators course is designed for PAs, executive secretaries and office professionals who want to be more proactive and skilled, in order to manage multiple responsibilities more effectively.

Pre-course Activity

To maximise the impact that your new skills will have on your organisation, we recommend that you discuss and agree your priority learning objectives with your manager before attending the course.

Training Course Content

What Makes a Successful PA?

  • Define your role
  • Determine what makes us stand out from the rest
  • Identify the skills and qualities for success

Be Recognised for What You Do

  • Raise your profile
  • Develop your role
  • Create a personal brand

Understand your Manager’s Role

  • Explore what your manager really does
  • Define your manager’s objectives
  • Build a successful working partnership


  • Prioritise effectively
  • Manage conflicting priorities
  • Deal with constant interruptions
  • Managing our e mail efficiently
  • Looking after your Manager’s inbox
  • Handling constant diary changes


  • How to communicate professionally
  • The importance of body language
  • Listening and questioning to get results

Being Confident in Any Situation

  • Learning what is confidence
  • How to build your self esteem
  • Overcome fears


  • Identifying passive, aggressive and assertive behaviour
  • Being assertive
  • Saying No without feeling guilty

Handling Difficult Behaviours/People and Situations

  • Identifying and dealing the underlying causes of difficult behaviour
  • Interacting effectively
  • Tool kit to help you have a difficult conversation

Personal Development

  • Accepting new challenges with confidence
  • Action plan to implement and monitor development


The cost of this course is £1,099 + VAT per delegate.

Multiple booking discounts are available.

In-house Training

Hemsley Fraser can also deliver this course in-house.  Tailoring the content to meet your organisation’s needs.  Please get in touch for a quote.

Provider: Hemsley Fraser

Hemsley Fraser

Hemsley Fraser - Leading Transformation around the Globe

Hemsley Fraser has been helping to transform organisations and individuals for over 25 years - Inspiring learners in over 90 countries worldwide. At the heart of their approach is the goal of making working life better. Hemsley Fraser has operations...

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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Reviews by course attendees

The course was very informative and helped me to organise my workload better. Our tutor was extremely knowledgeable, friendly and didn't mind putting herself out to make sure you understood. Sharon Pembroke - Haden Building Management Ltd
Excellent, would recommend to all! Facilitator was fantastic, she had a wide knowledge of all situations / real life scenarios and applied them to the course brilliantly! Delegate
Sharon Pembroke
The course was very informative and helped me to organise my workload better. Our tutor was extremely knowledgeable, friendly and didn't mind putting herself out to make sure you understood. Sharon Pembroke, Health & Safety Administrator Haden Building Management Ltd
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Success Skills for Secretaries & Administrators
Course rating
Based on 3 reviews
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