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Supplier & Contract Management - In-House

Hemsley Fraser
Course summary
2 days
Corporate Training for Teams

Supplier & Contract Management - In-House

Delivered in-company, this Supplier & Contract Management course is designed to give your staff a range of useful tools and techniques to help them manage suppliers and make sure that they deliver the agreed upon levels of service.

Run over two days, the practical programme takes an in-depth look at contract compliance, but also goes further to outline ways in which participants can build and improve business partnerships. With a focus on delivering added value and promoting continuous improvement, the course will teach your employees to:

  • Build effective processes for supplier governance & relationship management
  • Understand the different stages of the contract management cycle
  • Make use of appropriate hard and soft performance measures
  • Recognise common problems in supplier management & develop strategies for dealing with them

Suitability - Who should attend?

This course is suitable for procurement and purchasing staff at different levels of experience who are involved in the management or monitoring of suppliers.

Training Course Content

Understanding the Stages of Effective Contract and Supplier Management

  • Defining contract and supplier management
  • The contract management cycle
  • Communicating and managing the relationship

The Importance of Relationship Management

  • Relationship management styles
  • The ‘building blocks’ of an effective supplier relationship
  • Practical exercise on relationship management

Common Problems and Pitfalls

  • The most common problems and how to spot them
  • Managing changes and avoiding Scope Creep
  • Strategies for dealing with common problems
  • Dispute Resolution

Risks to Effective Contract Delivery

  • Identifying risks and their impact/probability
  • Managing and mitigating risks
  • Risk Management activity

Measuring Supplier Performance

  • Common performance measures
  • Using Service Level Agreements (SLAs)
  • Soft measures of performance – satisfaction and attitude
  • Choosing the right measure for the situation


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Provider: Hemsley Fraser

Hemsley Fraser

Hemsley Fraser - Leading Transformation around the Globe

Hemsley Fraser has been helping to transform organisations and individuals for over 25 years - Inspiring learners in over 90 countries worldwide. At the heart of their approach is the goal of making working life better. Hemsley Fraser has operations...

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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