merger merger

Welcome to your new course portal!

On October 15th, moved to - which means you can now find all your favourite courses right here. Don't worry - you can still do all the things that you could do before.

All you need to do is search.

Show as: Mobile

The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff

Hemsley Fraser
Course summary
1 day
669 GBP excl. VAT
London, Online courses
Next available date: Online delivery option may be available - Please contact provider. - Online courses
Professional Training

The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff

This course is very practical and popular as it quickly imparts the crucial knowledge and skills that empower the new and growing administrator, secretary, or support staff member to enhance their addition to managers, teams, and the organisation.

This course demonstrates how to plan and coordinate the office effectively, foster self-assured communication skills and become a self-starting contributor to successfully reaching the organisation’s goals. You will leave, equipped by this course with practical tools and a list of tips and recommended further reading.

Suitability - Who should attend?

This course is aimed towards newly appointed administrators and secretaries.

Pre-course activity

To maximise the impact that your new skills will have on your organisation, we recommend that you discuss and agree your priority learning objectives with your manager before attending the course.

Outcome / Qualification etc.

When you leave this course you will be able to:

  • Develop skills and make a greater contribution to your team.
  • Become more proactive.
  • Communicate confidently and effectively with your manager, colleagues and other departments.
  • Deal with the difficulties and pressures of working for more than one person.
  • Plan, organise and manage your time more effectively.
  • Apply top tips for writing emails and letters.

You will accrue 7 Continuous Professional Development (CPD) points.

Training Course Content

Supporting Your Manager/Department/Team

  • How you and your manager can work together to build a team
  • Balancing the demands of more than one manager
  • Prioritising your workload, being flexible when priorities change

Communicating Confidently and Positively

  • Communicating face-to-face with confidence
  • Projecting a confident and professional image
  • Effective listening skills

Organisation and Time Management

  • Establishing effective procedures - organising diaries and follow up
  • Managing your time effectively - avoiding ‘time stealers’
  • Organising meetings - key tips
  • Saving time using email

Writing Clearly and Concisely

  • Writing on behalf of others
  • Avoiding common mistakes
  • Planning and writing emails

Personal Development

  • Formulating an action plan


The cost of this course is £669 + VAT per delegate.

Multiple booking discounts are available.

In-house Training

Hemsley Fraser can also deliver this course in-house, tailoring the content to meet your organisation’s needs.  Please get in touch for a quote.

Provider: Hemsley Fraser

Hemsley Fraser

Hemsley Fraser – Be Ready For Tomorrow

Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...

Read more and show all courses with this provider

Request information - obligation free

Fill out your details to find out more about The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff.

  Contact the provider

  Get more information

  Register your interest

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Request Information

Find out more about this The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff course - simply fill out your details:


There are no reviews available yet.

U.K. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in's second annual U.K. L&D Report!


Learn more

Similar Courses