The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support StaffHemsley Fraser
The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff
This course is very practical and popular as it quickly imparts the crucial knowledge and skills that empower the new and growing administrator, secretary, or support staff member to enhance their addition to managers, teams, and the organisation.
This course demonstrates how to plan and coordinate the office effectively, foster self-assured communication skills and become a self-starting contributor to successfully reaching the organisation’s goals. You will leave, equipped by this course with practical tools and a list of tips and recommended further reading.
Suitability - Who should attend?
This course is aimed towards newly appointed administrators and secretaries.
To maximise the impact that your new skills will have on your organisation, we recommend that you discuss and agree your priority learning objectives with your manager before attending the course.
Outcome / Qualification etc.
When you leave this course you will be able to:
- Develop skills and make a greater contribution to your team.
- Become more proactive.
- Communicate confidently and effectively with your manager, colleagues and other departments.
- Deal with the difficulties and pressures of working for more than one person.
- Plan, organise and manage your time more effectively.
- Apply top tips for writing emails and letters.
You will accrue 7 Continuous Professional Development (CPD) points.
Training Course Content
Supporting Your Manager/Department/Team
- How you and your manager can work together to build a team
- Balancing the demands of more than one manager
- Prioritising your workload, being flexible when priorities change
Communicating Confidently and Positively
- Communicating face-to-face with confidence
- Projecting a confident and professional image
- Effective listening skills
Organisation and Time Management
- Establishing effective procedures - organising diaries and follow up
- Managing your time effectively - avoiding ‘time stealers’
- Organising meetings - key tips
- Saving time using email
Writing Clearly and Concisely
- Writing on behalf of others
- Avoiding common mistakes
- Planning and writing emails
- Formulating an action plan
The cost of this course is £669 + VAT per delegate.
Multiple booking discounts are available.
Hemsley Fraser can also deliver this course in-house, tailoring the content to meet your organisation’s needs. Please get in touch for a quote.
Provider: Hemsley Fraser
Hemsley Fraser – Be Ready For Tomorrow
Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...
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e-learning / Online / Distance