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Working Assertively

Hemsley Fraser
Course summary
2 days
1,099 GBP excl. VAT
Open / Scheduled
Next available date: 18/12/2019 - London
Course Dates

Working Assertively

This Working Assertively and with Confidence course is highly interactive, practical and supportive. It uses many different forms of learning to help develop you become more assertive and self-confident so that you can work more effectively and reclaim your work/life balance.

This two-day programme is a guide for anyone who needs to learn how to be more assertive in a range of workplace situations. Participants will get tips for making requests assertively, saying 'no' to unreasonable demands, proactively addressing problems in the workplace, and to boosting confidence and self-esteem.

You will leave this course with a personalized action plan that identifies the key changes that must be made, the skills that you can practise in order to build your self-esteem, self-confidence and become more assertiveness.

Suitability - Who should attend?

This Working Assertively and with Confidence course is designed for those who want to become more effective at making requests of others, saying 'no' to unreasonable demands, or generally improving your level of assertiveness and increase your confidence and self-esteem then this course will give you the guidance you need.

Pre-course Activity

You will be sent some pre-course work for completion prior to the course, to help to identify your current level of assertiveness which will help prepare you for the course.  The trainer will work through this with you during the course, helping to meet your own particular development needs.

Training Course Content

Understanding assertive behaviour

  • Defining assertiveness in the workplace
  • Identify the link between assertiveness and work/life balance
  • Identifying behaviours linked with assertiveness
  • Introduction to assertiveness techniques to say 'no' and make requests

Recognise the Link Between Assertiveness, Confidence and Self-esteem

  • Distinguishing between assertive, aggressive and passive behaviour
  • Self-assessment of your style – the associated strengths and weaknesses
  • Recognising your own style and behaviours
  • Techniques to build self-esteem and confidence

Handle Challenging Situations and People Confidently and Assertively

  • Tackling barriers to assertiveness
  • Confronting individual challenges which occur in the workplace
  • Working proactively to prevent future challenges in the workplace
  • Giving and receiving constructive feedback

Assertiveness and body language 

  • Taking control through positive body language
  • Responding appropriately to the body language of others in the workplace 
  • Using assertive and positive language – making your message clear
  • Building rapport to maintain relationships

Planning Your Personal Strategy for Dealing with Assertive Behaviour

  • Developing a personal action plan for using the robust tools and techniques learned from the course to increase your assertiveness, self-esteem and self- confidence


The cost of this course is £1,099 + VAT per delegate.

Multiple booking discounts are available.

In-house Training

Hemsley Fraser can also deliver this course in-house.  Tailoring the content to meet your organisation’s needs.  Please get in touch for a quote.

Provider: Hemsley Fraser

Hemsley Fraser

Hemsley Fraser – Be Ready For Tomorrow

Hemsley Fraser create, deliver and execute learning experiences to drive higher levels of engagement. From our roots as a UK training company, we’ve empowered talent for three decades, evolving our business into a global, award-winning provider. Experts in our field,...

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Contact information for Hemsley Fraser

Hemsley Fraser

74-94 Fore Street, Saltash
PL12 6JW Plymouth

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Reviews by course attendees

I enjoyed the course much more than I thought I would. The trainer was very enthusiastic, bubbly, and made you feel at ease. My biggest fear prior to the course was that there would be a lot of role playing which I am not comfortable with but there wasn't. There was 7 on the course and the balance of personalities worked well - all very nice peo...
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I would like to say thank you very much for a wonderful and most beneficial courses. The advice and guidance given will definitely impact on my working life.
I can't believe how much I have changed in two days! Very professional, supportive and fun.
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Course rating
Based on 4 reviews
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