Course description
LEADER DIPLOMACY™
DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS
IN-HOUSE TRAINING FOR TEAMS
ILM RECOGNISED
Leader Diplomacy™ is a results-oriented, difficult people management skills course for managers designed and delivered by Hill Training Ltd. Book this tailored in-house training course for your team today. Choose delivery from your premises internationally or one of our UK-wide venues. Your delegates attend the classroom in person or remotely via video conferencing.
DIFFICULT PEOPLE MANAGEMENT COURSE MODULES
- Impossible People
- Infuriating People
- Hostile People
- Selfish People
- Directive Vocabulary
- Accelerated Rapport
- Empathetic Leadership
- Communication Styles
DIFFICULT PEOPLE MANAGEMENT COURSE OBJECTIVES
- Manage Impossible People
- Manage Infuriating People
- Manage Hostile People
- Manage Selfish People
- Earn Team Compliance
- Foster Loyal Relationships
- Lead People Empathetically
- Customise Conflict Resolution
DIFFICULT PEOPLE MANAGEMENT COURSE METHODOLOGY
- LIVE Senior Master-Coach Trainer
- Leadership and Management Specialists
- Practical, Relevant and Original Content
- NO Boring PowerPoint Slides
- NO Written Exams or Assignments
- Strategic and Pragmatic Team Dialogue
- Teambuilding and Culture Development
- Experiential Skill Development
- 100% Skills Development Guarantee
- 100% Non-Cancellation Guarantee
NEW CLIENT GIFT SET WORTH £1000
Use code "New1000" when booking this course to claim the following:
- FREE £100 Amazon Gift Card
- FREE £250 Training Voucher
- FREE £500 Coaching Voucher
- FREE £100 Leadership CD Set
- FREE £50 E-Learning Support
Upcoming start dates
Suitability - Who should attend?
DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS
DIFFICULT PEOPLE MANAGEMENT COURSE PARTICIPANTS
Our difficult people management skills course is the right choice if your delegates are currently in a leadership and management role or are about to step up to this level. Our usual course participants include leaders, managers, executives, partners, and directors.
During our in-house courses, your delegates engage in strategic discussions and exercises with their colleagues, leading to valuable team building. Our approach ensures they learn tools and develop pragmatic skills for team and organisational growth.
Outcome / Qualification etc.
DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS
ILM ACCREDITATION IN DIFFICULT PEOPLE MANAGEMENT
You can order an ILM-Recognised certificate for your delegates when booking any of our two-day in-house courses. ILM is the UK's premier awarding body for leadership and management. Your delegates have no written assessment or further study. Their ILM-Recognised certificate, which states their name, course title, and course topic, is acknowledged internationally by most human resources managers. Moreover, their accreditation demonstrates they have developed relevant skills and knowledge, giving them an advantage when climbing the career ladder.
Training Course Content
DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS
DIFFICULT PEOPLE MANAGEMENT COURSE MODULES
IMPOSSIBLE PEOPLE
- Turn around the mindsets of pessimistic, impassive, and unreasonable people
- Inspire your fickle or hesitant colleagues to take immediate and decisive action
- Address the difficult behaviour of aggressive team members and ‘know-it-alls’
INFURIATING PEOPLE
- Manage unfriendly, juvenile, or indifferent colleagues, to save yourself from despair
- Deal with unprincipled or improper use of verbal and non-verbal communication
- Settle arguments quickly, by tackling probable causes behind infuriating personalities
HOSTILE PEOPLE
- Employ persuasion skills to propose new perspectives to prejudiced or narcissistic people
- Use deflection tactics, when you are under attack from offensive or manipulative people
- Utilise coping strategies when facing hatred from others, to guard your self-esteem
SELFISH PEOPLE
- Work cooperatively with insensitive or arrogant people, despite their refusal to change
- Challenge the selfish ideals and attitudes of your immoral or dishonest colleagues
- Deal with defensive people, by addressing insecurities without triggering further defence
DIRECTIVE VOCABULARY
- Coordinate your directives, to prevent insubordination and achieve agreement
- Contest other people’s thinking, without attracting offensive or defensive responses
- Collaborate resourcefully with unlikable colleagues, to reduce conflict and discord
ACCELERATED RAPPORT
- Meet your objectives for the negotiation, without forfeiting your relationships
- Nurture and strengthen rapport, by guiding your colleagues’ thinking and behaviour
- Rapidly extinguish intolerance, arguments, and impropriety, to forestall potential conflict
EMPATHETIC LEADERSHIP
- Reveal the driving motivations behind other peoples’ thoughts, words, and actions
- Counter the accusations, condemnations, and criticism, by updating your principles
- Hone your empathy skills, to manage challenging people and embrace cultural diversity
COMMUNICATION STYLES
- Respond to various learning styles, to increase understanding of your viewpoint
- Tailor your negotiation, to the different communication styles of other people
- Incorporate sensory-specific vocabulary, to lift people out of conflicts agreeably
Course delivery details
DIFFICULT PEOPLE MANAGEMENT SKILLS FOR MANAGERS
DIFFICULT PEOPLE MANAGEMENT COURSE DELIVERY
Book difficult people management skills for managers as a tailored in-house training course for your team today. Choose delivery from your premises internationally or one of our UK-wide venues. Your delegates attend the classroom in person or remotely via video conferencing.
IN-HOUSE TRAINING COURSE BENEFITS
- Tailored to your organisation and industry
- Adapted to meet your team's needs
- Book and attend at your convenience
- Break up the course into a manageable format
- Private interaction with our trainer
- Undivided personal attention
DELIVERED FROM YOUR INTERNATIONAL PREMISES
- Attend from the comfort of your premises
- Minimise food and refreshments expenses
- No additional travel and accommodation expenses
- No additional commute time and administration
DELIVERED FROM OUR UK-WIDE VENUES
- Get away from your office for two days
- Choose from eight UK city venues
- Attend prestigious training facilities
- No distractions or interruptions
Reviews
Average rating 4.9
Your enthusiasm is contagious! It inspired us to make positive changes
I am now building loyal relationships with customers
Expenses
DIFFICULT PEOPLE MANAGEMENT FOR MANAGERS
DIFFICULT PEOPLE MANAGEMENT COURSE PACKAGE
YOUR IN-HOUSE BOOKING CAN INCLUDE ANY OF THE FOLLOWING:
- Certificate of Achievement
- ILM Recognised Certification
- Digital Interactive Workbooks
- Hardcopy Workbook Portfolios
- Pre-Course Diagnostic Assessment
- Post-Course Results Assessment
- Post-Course 1-2-1 Email Mentoring
- Post-Course Virtual Coaching
- Post-Course E-Learning
- Trainer Travel and Accommodation @ cost price
- All Day Refreshments (from our venues)
- Hot or Cold Lunch (from our venues)
NEW CLIENT GIFT SET WORTH £1000
Use code "New1000" when booking this course to claim the following:
- FREE £100 Amazon Gift Card
- FREE £250 Training Voucher
- FREE £500 Coaching Voucher
- FREE £100 Leadership CD Set
- FREE £50 E-Learning Support
Request info
Hill Training Ltd: Leadership & Management Specialists Since 1996
For over two decades, we have provided world-class leadership and management training, coaching, and mentoring services. Our course material is original, ILM accredited, and devoid of PowerPoint! We run masterclasses for senior managers who require strategic intervention and provocative debate....
Intensive leadership training. Excellent but exhausting!