LEADER DIPLOMACY™ • Difficult Behaviour Management Skills Masterclass for Senior Managers • ILM Accredited • 2 days
Hill Training Ltd
Course description
LEADER DIPLOMACY™ • Difficult Behaviour Management Skills Masterclass for Senior Managers • ILM Accredited • 2 days
LEADER DIPLOMACY™ is our two-day ILM accredited conflict management skills masterclass for senior managers. This course helps you to manage stubborn personalities, manage infuriating personalities, manage insecure personalities, lead people empathetically, earn team compliance, foster loyal relationships, customise conflict resolution, and weed out lies, by exploring our modules on hostile personalities, stubborn personalities, infuriating personalities, insecure personalities, directive vocabulary, accelerated rapport, empathetic leadership, and communication styles.
You can attend our conflict management skills masterclass for senior managers in one of two ways. Either attend our open courses in Exeter or attend a 1-2-1 training programme via video conferencing with our principal trainer.
OPEN SCHEDULED COURSES IN EXETER
Benefits:
- Get away from your office for two-days
- Face-to face interaction with trainer
- Learn alongside other senior managers
- Attend in prestigious conference facilities
- Lunch and refreshments included
1-2-1 TAILORED PROGRAMMES VIA VIDEO CONFERENCING
Benefits:
- Tailored to your management needs only
- Private interaction with trainer
- Undivided personal attention
- Scheduled according to earliest availability
- Zero travel, accommodation, food expenses
- Zero commute time and administration
- Attend from the comfort of home office
Limited Availability. Now Select BOOK COURSE While Seats Remain
Suitability - Who should attend?
CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS
CONFLICT MANAGEMENT EXCLUSIVITY
Our conflict management skills masterclass is the appropriate choice if you are currently in a senior leadership and management role or you are about to step up to this level. The roles which most of our course participants hold include senior leaders, senior managers, senior executives, partners, and company directors.
On our masterclasses, you engage in strategic discussions and exercises, which promote immediate skill development for team and organisational growth. If you contribute towards your vision, mission, output, and culture, then our masterclasses are perfect for you.
Limited Availability. Now Select BOOK COURSE While Seats Remain
Outcome / Qualification etc.
CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS
ILM ACCREDITATION IN CONFLICT MANAGEMENT
When enrolling onto any of our two-day masterclasses, you have the option to order an ILM certificate. ILM is the UK's premier awarding body for leadership and management. You have no written assessment or further study. Your ILM certificate, which states your name, course title, and course topic, is recognised internationally by most human resources managers. Moreover, your accreditation demonstrates that you have developed relevant skills and knowledge, giving you an advantage with potential employers.
You earn 14 CPD points/hours on this course.
CONFLICT MANAGEMENT MODULES
- Impossible People
- Infuriating People
- Hostile People
- Selfish People
- Directive Vocabulary
- Accelerated Rapport
- Empathetic Leadership
- Communication Styles
CONFLICT MANAGEMENT OBJECTIVES
- Manage Impossible People
- Manage Infuriating People
- Manage Hostile People
- Manage Selfish People
- Earn Team Compliance
- Foster Loyal Relationships
- Lead People Empathetically
- Customise Conflict Resolution
CONFLICT MANAGEMENT PACKAGE
- Senior Master-Coach Trainer
- ILM Accredited
- Hardcopy Workbook Manual (open courses only)
- Digital Interactive Workbook (1-2-1 programmes only)
- Lunch and Refreshments (open courses only)
- Diagnostic Assessment
- Skills Assessment
- Post-Programme E-Learning
CONFLICT MANAGEMENT METHODOLOGY
- Leadership and Management Specialists
- Original Material
- Workplace Verified Tools
- NO PowerPoint Slides
- NO Written Exams
- Challenging Group Dialogue
- 100% Skills Development Guarantee
Limited Availability. Now Select BOOK COURSE While Seats Remain
Training Course Content
CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS
CONFLICT MANAGEMENT MODULES
IMPOSSIBLE PEOPLE
- Turn around the mindsets of pessimistic, impassive, and unreasonable people
- Inspire your fickle or hesitant colleagues to take immediate and decisive action
- Address the difficult behaviour of aggressive team members and ‘know-it-alls’
INFURIATING PEOPLE
- Manage unfriendly, juvenile, or indifferent colleagues, to save yourself from despair
- Deal with unprincipled or improper use of verbal and non-verbal communication
- Settle arguments quickly, by tackling probable causes behind infuriating personalities
HOSTILE PEOPLE
- Employ persuasion skills to propose new perspectives to prejudiced or narcissistic people
- Use deflection tactics, when you are under attack from offensive or manipulative people
- Utilise coping strategies when facing hatred from others, to guard your self-esteem
SELFISH PEOPLE
- Work cooperatively with insensitive or arrogant people, despite their refusal to change
- Challenge the selfish ideals and attitudes of your immoral or dishonest colleagues
- Deal with defensive people, by addressing insecurities without triggering further defence
DIRECTIVE VOCABULARY
- Coordinate your directives, to prevent insubordination and achieve agreement
- Contest other people’s thinking, without attracting offensive or defensive responses
- Collaborate resourcefully with unlikable colleagues, to reduce conflict and discord
ACCELERATED RAPPORT
- Meet your objectives for the negotiation, without forfeiting your relationships
- Nurture and strengthen rapport, by guiding your colleagues’ thinking and behaviour
- Rapidly extinguish intolerance, arguments, and impropriety, to forestall potential conflict
EMPATHETIC LEADERSHIP
- Reveal the driving motivations behind other peoples’ thoughts, words, and actions
- Counter the accusations, condemnations, and criticism, by updating your principles
- Hone your empathy skills, to manage challenging people and embrace cultural diversity
COMMUNICATION STYLES
- Respond to various learning styles, to increase understanding of your viewpoint
- Tailor your negotiation, to the different communication styles of other people
- Incorporate sensory-specific vocabulary, to lift people out of conflicts agreeably
Expenses
CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS
- £999+VAT Single Delegate
- Generous Multiple-Enrolment Discounts From £399+VAT Per Delegate
- Optional ILM Certificates @ £55 each (cost price)
- BOOKINGS ARE STRICTLY LIMITED TO FIVE DELEGATES PER MASTERCLASS
- ENROL NOW BEFORE WE REACH CAPACITY
- Limited Availability. Now Select BOOK COURSE While Seats Remain
About provider
Hill Training Ltd: Leadership & Management Specialists Since 1996
For over two decades, we have provided world-class leadership and management training, coaching, and mentoring services. Our course material is original, ILM accredited, and devoid of PowerPoint! We run masterclasses for senior managers who require strategic intervention and provocative debate....
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Hill Training Ltd
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