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LEADING DEFIANT TEAMS™ • Conflict Management Skills Masterclass for Senior Managers • ILM Accredited

Hill Training Ltd
Course summary
Professional Training
1 day
Full time
Exeter, Online courses
Course Dates
Online courses
Instructor-led open 1-2-1 programme via video conferencing
Leadership-Management-Courses-by-Hill-Training-Ltd-2

Course description

LEADING DEFIANT TEAMS™

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

ILM Accredited

LEADING DEFIANT TEAMS™ is our one-day ILM accredited conflict management skills masterclass for senior managers. This masterclass helps you to earn team compliance, foster loyal relationships, customise conflict resolution, and weed out lies, by exploring our modules on directive vocabulary, accelerated rapport, communication styles, and lie detection. 

You can attend our conflict management skills masterclass for senior managers in one of two ways. Either attend our open courses in Exeter or attend a 1-2-1 training programme via video conferencing with our principal trainer.

OPEN SCHEDULED COURSES IN EXETER

Benefits:

  • Get away from your office for one day
  • Face-to face interaction with trainer
  • Learn alongside other senior managers
  • Attend in prestigious conference facilities
  • Lunch and refreshments included

1-2-1 TAILORED PROGRAMMES VIA VIDEO CONFERENCING

Benefits:

  • Tailored to your management needs only
  • Private interaction with trainer
  • Undivided personal attention
  • Scheduled according to earliest availability
  • Zero travel, accommodation, food expenses
  • Zero commute time and administration
  • Attend from the comfort of home office

Suitability - Who should attend?

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

CONFLICT MANAGEMENT EXCLUSIVITY

We designed our conflict management skills masterclass exclusively for senior managers, senior leaders, and senior executives.

Enquire now to receive full programme details:
prices, modules, objectives, feedback, pricing, venues, dates, trainer CV, company profile.

Outcome / Qualification etc.

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

ILM ACCREDITATION IN CONFLICT MANAGEMENT

When you book our conflict management skills masterclass for senior managers, you have the option of ordering an ILM certificate (UK’s Foremost Leadership and Management Awarding Body). Your certificate states our programme name and description. Your ILM certificate verifies your attendance, fulfilment of ILM criteria, and is recognised internationally by most human resources managers. You have no written assessment or further study.

You earn 14 CPD points/hours on our conflict management skills masterclass for senior managers.

CONFLICT MANAGEMENT MODULES

  • Directive Vocabulary
  • Accelerated Rapport
  • Communication Styles
  • Lie Detection

CONFLICT MANAGEMENT OBJECTIVES

  • Earn Team Compliance
  • Foster Loyal Relationships
  • Customise Conflict Resolution
  • Weed Out Lies

CONFLICT MANAGEMENT PACKAGE

  • Senior Master-Coach Trainer
  • ILM Accredited
  • Hardcopy Workbook Manual (open courses only)
  • Digital Interactive Workbook (1-2-1 programmes only)
  • Lunch and Refreshments (open courses only)
  • Diagnostic Assessment
  • Skills Assessment
  • Post-Programme E-Learning

CONFLICT MANAGEMENT METHODOLOGY

  • Leadership and Management Specialists
  • Original Material
  • Workplace Verified Tools
  • NO PowerPoint Slides
  • NO Written Exams
  • Challenging Group Dialogue
  • 100% Skills Development Guarantee

Training Course Content

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

CONFLICT MANAGEMENT MODULES

DIRECTIVE VOCABULARY

  • Coordinate your directives, to prevent insubordination and achieve agreement
  • Contest other people’s thinking, without attracting offensive or defensive responses
  • Collaborate resourcefully with unlikable colleagues, to reduce conflict and discord

ACCELERATED RAPPORT

  • Meet your objectives for the negotiation, without forfeiting your relationships
  • Nurture and strengthen rapport, by guiding your colleagues’ thinking and behaviour
  • Rapidly extinguish intolerance, arguments, and impropriety, to forestall potential conflict

COMMUNICATION STYLES

  • Respond to various learning styles, to increase understanding of your viewpoint
  • Tailor your negotiation, to the different communication styles of other people
  • Incorporate sensory-specific vocabulary, to lift people out of conflicts agreeably

LIE DETECTION

  • Stop your team members from exploiting you, by weeding out lies promptly
  • Use proven methods for lie detection, which are utilised by the police and military
  • Cultivate sensory acuity, to grasp relevant signals that you delete involuntarily

Expenses

CONFLICT MANAGEMENT SKILLS MASTERCLASS FOR SENIOR MANAGERS

  • £699+VAT Single Delegate
  • Generous Multiple-Enrolment Discounts From £279+VAT Per Delegate
  • Optional ILM Certificates @ £55 each (cost price)
  • BOOKINGS ARE STRICTLY LIMITED TO FIVE DELEGATES PER MASTERCLASS
  • ENROL NOW BEFORE WE REACH CAPACITY
  • Select BOOK COURSE or Request More Information While Seats Remain

About provider

Hill Training Ltd: Leadership & Management Specialists Since 1996

For over two decades, we have provided world-class leadership and management training, coaching, and mentoring services. Our course material is original, ILM accredited, and devoid of PowerPoint! We run masterclasses for senior managers who require strategic intervention and provocative debate....


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Contact info

Hill Training Ltd

5th Floor, 167-169 Great Portland Street
W1W 5PF London England

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nicholashill.com

Reviews

Average rating 4.8

Based on 43 reviews.

P. Robinson, Emergency Response Manager, Magenta Living
Our sessions demonstrated different techniques or approaches to having difficult conversations. I really appreciated the opportunity to observe the trainer demonstrating how to use different communication styles which could facilitate an open and engaged conversation.
F. Willow, CEO, The Fawcett Society
K. Sangha, Human Resources Manager, KCF Law LLP
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Find out more about this LEADING DEFIANT TEAMS™ • Conflict Management Skills Masterclass for Senior Managers • ILM Accredited course - simply fill out your details:

Reviews
Course rating
(4.8)
Based on 43 reviews.