Course description
LEADING DEFIANT TEAMS™
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
ILM RECOGNISED
Leading Defiant Teams™ is one of two conflict management skills courses for managers designed and delivered by Hill Training Ltd. Attend this instructor-led 1-2-1 programme via video conferencing over eight hours at your convenience. Alternatively, enrol in our two-day version as an open scheduled course or book an in-house solution for your team.
CONFLICT MANAGEMENT COURSE MODULES
- Directive Vocabulary
- Accelerated Rapport
- Communication Styles
- Lie Detection
CONFLICT MANAGEMENT COURSE OBJECTIVES
- Earn Team Compliance
- Foster Loyal Relationships
- Customise Conflict Resolution
- Weed Out Lies
CONFLICT MANAGEMENT COURSE METHODOLOGY
- LIVE Senior Master-Coach Trainer
- Leadership and Management Specialists
- Practical, Relevant and Original Content
- NO Boring PowerPoint Slides
- NO Written Exams or Assignments
- Strategic Group Dialogue
- Experiential Skill Development
- 100% Skills Development Guarantee
- 100% Non-Cancellation Guarantee
NEW CLIENT GIFT WORTH £100
Use code "New100" when booking this course to claim the following:
- FREE Post-Course Coaching (Worth £100)
Upcoming start dates
Suitability - Who should attend?
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
CONFLICT MANAGEMENT COURSE PARTICIPANTS
Our conflict management skills course is the right choice if you are currently in a leadership and management role or are about to step up to this level. Our course participants include leaders, managers, executives, partners, and directors.
In our courses, you engage in strategic discussions and exercises with participants sharing similar responsibilities and experiences from various industries. Our approach ensures you learn tools and develop practical and relevant skills for team and organisational growth.
Outcome / Qualification etc.
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
ILM ACCREDITATION IN CONFLICT MANAGEMENT
You can order an ILM-Recognised certificate when enrolling on any of our two-day courses. Our one-day courses count towards half the credits necessary for ILM-Recognised certification. ILM is the UK's premier awarding body for leadership and management. You have no written assessment or further study. Your ILM-Recognised certificate, which states your name, course title, and course topic, is acknowledged internationally by most human resources managers. Moreover, your accreditation demonstrates that you have developed relevant skills and knowledge, giving you an advantage when climbing the career ladder.
Training Course Content
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
CONFLICT MANAGEMENT MODULES
DIRECTIVE VOCABULARY
- Coordinate your directives, to prevent insubordination and achieve agreement
- Contest other people’s thinking, without attracting offensive or defensive responses
- Collaborate resourcefully with unlikable colleagues, to reduce conflict and discord
ACCELERATED RAPPORT
- Meet your objectives for the negotiation, without forfeiting your relationships
- Nurture and strengthen rapport, by guiding your colleagues’ thinking and behaviour
- Rapidly extinguish intolerance, arguments, and impropriety, to forestall potential conflict
COMMUNICATION STYLES
- Respond to various learning styles, to increase understanding of your viewpoint
- Tailor your negotiation, to the different communication styles of other people
- Incorporate sensory-specific vocabulary, to lift people out of conflicts agreeably
LIE DETECTION
- Stop your team members from exploiting you, by weeding out lies promptly
- Use proven methods for lie detection, which are utilised by the police and military
- Cultivate sensory acuity, to grasp relevant signals that you delete involuntarily
Course delivery details
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
CONFLICT MANAGEMENT COURSE DELIVERY
Attend this instructor-led 1-2-1 programme via video conferencing. Break up the course into four two-hour modules and attend at your convenience over several days or weeks. Alternatively, enrol in our two-day version as an open scheduled course in a city near you or book an in-house training solution for your team on your premises.
1-2-1 TAILORED PROGRAMMES VIA VIDEO CONFERENCING
- Tailored to your management needs only
- Private interaction with our trainer
- Undivided personal attention
- Scheduled according to earliest availability
- Zero travel, accommodation, food expenses
- Zero commute time and administration
- Attend from the comfort of your home office
UK-WIDE OPEN SCHEDULED COURSES
- Get away from your office for one day
- Face-to-face interaction with our trainer
- Learn alongside other managers
- Attend prestigious conference facilities
- Lunch and refreshments included
Reviews
Average rating 4.8
Bramson's difficult people felt like the most useful to my current situation
Great conflict management tools which I am now putting into practise.
Expenses
CONFLICT MANAGEMENT SKILLS FOR MANAGERS
CONFLICT MANAGEMENT COURSE PACKAGE
THE PRICE OF YOUR BOOKING INCLUDES THE FOLLOWING:
- Certificate of Achievement
- Digital Interactive Workbooks
- Pre-Course Diagnostic Assessment
- Post-Course Results Assessment
- Post-Course 1-2-1 Email Mentoring
- Post-Course E-Learning
- All Day Refreshments (open courses only)
YOU CAN UPGRADE YOUR BOOKING WITH THE FOLLOWING:
- ILM Recognised Certification
- Hardcopy Workbook Portfolios
- Hot or Cold Lunch (open courses only)
- Post-Course Virtual Coaching
NEW CLIENT GIFT WORTH £100
Use code "New100" when booking this course to claim the following:
- FREE Post-Course Coaching (Worth £100)
Request info
Hill Training Ltd: Leadership & Management Specialists Since 1996
For over two decades, we have provided world-class leadership and management training, coaching, and mentoring services. Our course material is original, ILM accredited, and devoid of PowerPoint! We run masterclasses for senior managers who require strategic intervention and provocative debate....
Our sessions demonstrated different techniques or approaches to having difficult conversations. I really appreciated the opportunity to observe the trainer demonstrating how to ...