Course participant reviews for MANAGING IMPOSSIBLE PERSONALITIES™ • Difficult People Management for Managers • ILM Recognised
Average rating 4.8
Bramson's difficult people felt like the most useful to my current situation
Great conflict management tools which I am now putting into practise.
Gave me tools and awareness of how to manage difficult behaviour
I now understand different types of personalities, what drives them, and how to deal with them.
Useful discussions on Sherman Tanks, Narcissists, Super Agreeables. And an open-frame discussion on diplomacy.
An excellent system and classification for types of difficult people plus application of practical techniques to deal with difficult people
Learning several people 'types', understanding the need to identify 'probable cause' to contextualise behaviour. Having specific learning on most effective techniques to deal wi...
Indespensibe techniques to help managers deal with difficult people.
To raise awareness of different types of "strange" people and try analyze root cause of their behaviour to react properly, not to engage in office politics
Interesting ideas how to deal with Sherman Tanks, Snipers and Exploders. And to find out few new types, like Placator, Leveler, Computer…
Learnt techniques to manage difficult behaviours and practised through role play.
Intensive leadership training. Excellent but exhausting!
Your enthusiasm is contagious! It inspired us to make positive changes
I am now building loyal relationships with customers
I am now able to resolve workplace disputes strategically
Our YPO members profited from your leadership training
I learned how to respond to narcissistic behaviour
I now have skills to tackle and manage difficult behaviour
I had no idea how to fix non-compliance until I did this course
I have closed gaps in my team and squashed conflict!
You helped us to resolve specific behavioural problems
You positively changed my attitude towards leadership
Intelligent strategies that have provided solutions to conflict
You helped us to understand our customers better
Our sessions demonstrated different techniques or approaches to having difficult conversations. I really appreciated the opportunity to observe the trainer demonstrating how to ...