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IT Support Technician Combi Course and Exam Pack With CompTIA Accredited E-Book Study Guide

Course summary
759 GBP
e-learning / Online / Distance

Course description


This course is aimed at anyone looking to gain entry into the IT field as a Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the IT infrastructure within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT field.  

The IT Support Pro Pack starts off with the entry-level CompTIA A+ course which covers everything from installing and managing operating systems to security management and computer hardware to setting up and wifi network, plus much more. From there you will be taught how to install, manage, and support one of the most popular online office applications... Office 365. The skills and certifications you will gain through this Pro Pack will give you a clear advantage when applying for your first job in IT Support; and a boost to anyone already working in a support role.

  What’s in this Pro Pack?   This bundle contains 4 separate certification courses, their exams and one CompTIA accredited A+ study guide. To see what you’ll be learning in each course, just click on the title:   GOOD TO KNOW: By enrolling onto this course you will get access to all of the courses listed on this course page. You will not have to pay for each course individually.   Certification courses included:  
  1. CompTIA A+ 220-901 & 902
  2. Microsoft 70-346: Managing Office 365 Identities and Requirements (part 1 of MCSA - Office 365 certification)
  3. Microsoft 70-347: Enabling Office 365 Services (part 2 of MCSA - Office 365 certification)
  Exams included:  
  1. CompTIA A+ 220-901 & 902
  2. Microsoft 70-346: Managing Office 365 Identities and Requirements (part 1 of MCSA - Office 365 certification)
  3. Microsoft 70-347: Enabling Office 365 Services (part 2 of MCSA - Office 365 certification)
  E-book study guide included:  
  1. CompTIA accredited Sybex CompTIA A+ 220-901 & 902 study guide (e-book)
  What is an MCSA certification?   MCSA stands for Microsoft Certified Solutions Associate. Having an MCSA proves to an employer you are an expert in a specific Microsoft technical field. There are a variety of Microsoft technical fields in which you can gain an MCSA certification. This course allows you to gain an MCSA certification in Office 365. For more information on the MCSA technical fields, click here.  

 An example of an MCSA certification

  How much does an IT Support Technician earn?     £24,000 p.a. on average*   $39,000 p.a. on average^   NOTE: These figures are based on national averages. Your salary can expect to go up with experience.   *As at Jan 2016. Source: ^As at Jan 2016. Source:     How much can I potentially earn with these certifications?     Each certification offers a different level of earning potential.  The more certifications you gain from the course, the higher your earning potential and job prospects.  See what the UK and US national average salary is for people with these certifications:   Certification Title Certification Specialisation U.K. Average Salary* U.S. Average Salary^ CompTIA A+ Operating systems and hardware £27,000 p.a. $41,999 p.a. MCSA Enabling and Managing Office 365 £35,000 p.a. $43,325 p.a.

*As at Jan 2016. Source:

^As at Jan 2016. Source:


What career paths are available to me through this course?

    Just because the title of this course bundle is IT Support Technician, doesn't mean you are limited to just this job. We’ve provided a list of other career paths you can consider through this course bundle. These include:    

  • IT Manager
  • IT Sales Account Manager
  • IT Consultant
  • Microsoft Certified Solutions Associate
  • Systems Administrator

What are the benefits of getting CompTIA A+ certified?

  Watch this short video to video. You'll also learn what sorts of companies hire people with the CompTIA A+.  

  How is each course taught?  

All courses are online and self-paced, meaning you do it in your own home, in your own time, at your own pace.  Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to.  The lessons are multi-media based, which means video and audio are used to teach the lessons.  Most lessons are also interactive, prompting the learner to participate.  This might involve answering on-screen questions, participating in tasks, and using simulators as if you were using the real software program.

  How long will it take me to complete each course?  

As mentioned above, our courses are self-paced.  Some people finish their course faster than others.  Each certification course is between 12-30 hours. If you choose to only do one of the certification courses from this bundle, then it will take you less time than if you do two or three or all of them.  No matter what though, you will always have 12 months to complete your course.

  About the CompTIA A+ 220-901 and 902 Accredited E-Book Study Guide   Hudson have partnered with Prodigy Learning to offer this Sybex complete guide to A+ certification. The CompTIA A+ Complete Study Guide is your complete solution for A+ exam preparation. Covering 100% of Exam 220-901 and Exam 220-902 objectives, this book gives you everything you need to ensure that you not only understand the basics of IT, but that you can demonstrate your understanding effectively.    

Now in its third edition, this guide has been updated to reflect the exam's new focus. Coverage includes the latest best practices, Windows 8/8.1 and mobile OSes, and an emphasis on the practical skills required on the job. Clear and concise, this book helps you solidify your understanding of crucial hardware and operating system maintenance and troubleshooting topics covered on the exam.


You also gain access to the Sybex exclusive online interactive learning environment and test bank, featuring bonus practice exams, electronic flashcards, and a searchable PDF glossary of the most important terms you need to understand.


This book helps you prepare and practice so you can approach the exam with confidence, and pass with flying colors. Review the components of personal computers, laptops, and portable devices Understand operating systems, networks, and security Get up to speed on safety and environmental issues Practice effective communication and the "soft skills" of professionalism More than just a review of computer parts, this book covers everything you'll see on the exam.


This guide covers 100% of exam objectives, including motherboard components, types of network cables and connectors, laptop hardware, Windows and other operating systems, security threats, prevention methods, and much more...

Includes interactive online learning environment and study tools with:

  • 4 custom practice exams
  • More than 200 Electronic flashcards
  • Searchable key term glossary

Coverage of 100% of all exam objectives in this Study Guide means you′ll be ready for:

  • Handling storage devices and peripherals
  • Setting up wired, wireless, and SOHO networks
  • Working with laptops, smartphones, tablets, and e–readers
  • Troubleshooting hardware and networks
  • Managing different versions of Windows, Mac OS, and Linux
  • Securing all types of networks
  • Communicating effectively and professionally
  • Interactive learning environment

Take your exam prep to the next level with Sybex′s superior interactive online tools. Through the study guide's online portal, you'll gain access to:

  • Interactive test bank with 4 practice exams. Practice exams help you identify areas where further review is needed. Get more than 90% of the answers correct, and you′re ready to take the certification exam. 240 questions total!
  • More than 200 Electronic Flashcards to reinforce learning and last minute prep before the exam
  • Comprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared

About the Author:


Quentin Docter started in the IT industry as a tech support agent for Packard Bell in 1994. Since then he has worked in tech support, network administration, consulting, training, web development, and project management. During his career, he has achieved certifications from CompTIA (including A+), Microsoft, Cisco, Novell, and Sun Microsystems. He is the author of several books. Emmett Dulaney, A+, Network+, Security+, MCT, is an assistant professor who has written several certification books on Windows, Security, IT project management, and UNIX. He is also a well–known certification columnist for Certification Magazine and Campus Technology. Toby Skandier, A+, Network+, i–Net+, Server+, is founder of Talskan Technologies, LLC, a technical education provider.

  Technical Details:  

Title: CompTIA A+ Complete Study Guide: Exams 220-901 and 220-902 Author(s): Quentin Docter, Emmett Dulaney, Toby Skandier Publisher: Sybex Copyright year: © 2016 Edition: 3rd Print ISBN: 9781119137856, 1119137853 eText ISBN: 9781119137870, 111913787X

  How do I book my exams?   Once you have completed each course and passed the mock tests, you have the option to sit your CompTIA exams and get certified. The exam fee for each course is already paid for as part of this Pro Pack. To book your exam date, email with your preferred date and time. We will usually reply to you within 24 hours (during business hours: Mon-Fri 9:30am-6pm GMT) to advise you whether your time slot has been approved. If approved, you will receive a second email with further instructions. We ask that you give us at least seven days notice to book your exam slot. We recommend you take one exam after completing each course, rather than attempting to take both exams after completion of the entire course. On the day of your exam, you will be required to attend a test centre. Please note your exam vouchers are valid for 12 months from the date of enrolment.    Click here to find your nearest CompTIA test centre. Microsoft exams can be sat online, in your home or office.     What do I need?  

All you need is an internet connection and a PC.  While most of the lessons work on MACs, we recommend you use a PC for the best performance. Certain parts of the course may not display properly on older MACs.  Once you've logged into your course, you may be prompted to down certain free plugins such as Java.  Just follow the on-screen prompts.

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Hudson - Leaders in Learning

Hudson provide high spec e-learning to the consumer and corporate market all over the world. The majority of our online training is accessible across most devices including laptop, desktop, tablet, and smart phones. Our courses are designed to fit around...

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