Suitability - Who should attend?
In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well.
Outcome / Qualification etc.
Upon completion of this course, you will be ITIL certified in Continual Service Improvement.
Training Course Content
What’s included in this course?
This course bundle includes the ITIL Continual Service Improvement course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
Course 01 – Course Introduction – 11m
Topic A – Course Organization
Topic B – Course Conventions & Agenda
Course 02 – Continual Service Improvement – 42m
Topic A – Introduction to CSI
Topic B – Principles of CSI
Topic C – CSI Summary
Course 03 – 7-Step Improvement Process – 46m
Topic A – 7-Step Improvement Introduction
Topic B – 7-Step Improvement Activities
Topic C – Lifecycle Integration
Topic D – 7-Step Improvement Context
Topic E – 7-Step Improvement Process Summary
Course 04 – Reporting, Methods & Technology – 1hr 1m
Topic A – Reporting & Measurement
Topic B – CSI Methods & Techniques
Topic C – Technology for CSI
Topic D – Reporting, Methods & Technology Summary
Course 05 – CSI Organization & Implementation 42m
Topic A – Organizing for CSI
Topic B – Implementing CSI
Topic C – CSI Technology & Implementation Summary
How is this course taught?
This course is online and self-paced, meaning you do it in your own home, in your own time, at your own pace and best of all… any where in the world, providing you have access to a device such as a laptop, PC or desktop computer, and an internet connection. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Your tutor will use PowerPoint slides, illustrations, diagrams and give demonstrations to teach the lessons.
How long will it take me to complete this course?
As mentioned above, this course is self-paced. Some people finish their course faster than others. The total duration of the course is just under 3 hours. No matter what though, you will always have 6 months to complete your course and take your exam.
Pay with a single payment, or spread the cost over 4 monthly installments.
Hudson - Leaders in Learning
Hudson provide high spec e-learning to the consumer and corporate market all over the world. The majority of our online training is accessible across most devices including laptop, desktop, tablet, and smart phones. Our courses are designed to fit around...
Customer Outreach Award 2019
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Find out more about this ITIL® Continual Service Improvement (official exam included) course - simply fill out your details:
There are no reviews available yet.
Are you curious about the L&D strategies of some of the U.K.'s top companies?
Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!