ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.
- Video based course material 6 months online access
- Practice test included
- Course is accessible 24/7, 365 globally
- Earn 3 ITIL credits upon completion of course
- Exam can be taken at home online
- Includes official ITIL Continual Service Improvement exam fee
- Upon passing the exam, you will be fully ITIL certified in Continual Service Improvement
Course access period: 6 months online access
Suitability - Who should attend?
In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well.
Outcome / Qualification etc.
Upon completion of this course, you will be ITIL certified in Continual Service Improvement.
Training Course Content
What’s included in this course?
This course bundle includes the ITIL Continual Service Improvement course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
Course 01 – Course Introduction – 11m
Topic A – Course Organization
Topic B – Course Conventions & Agenda
Course 02 – Continual Service Improvement – 42m
Topic A – Introduction to CSI
Topic B – Principles of CSI
Topic C – CSI Summary
Course 03 – 7-Step Improvement Process – 46m
Topic A – 7-Step Improvement Introduction
Topic B – 7-Step Improvement Activities
Topic C – Lifecycle Integration
Topic D – 7-Step Improvement Context
Topic E – 7-Step Improvement Process Summary
Course 04 – Reporting, Methods & Technology – 1hr 1m
Topic A – Reporting & Measurement
Topic B – CSI Methods & Techniques
Topic C – Technology for CSI
Topic D – Reporting, Methods & Technology Summary
Course 05 – CSI Organization & Implementation 42m
Topic A – Organizing for CSI
Topic B – Implementing CSI
Topic C – CSI Technology & Implementation Summary
How is this course taught?
This course is online and self-paced, meaning you do it in your own home, in your own time, at your own pace and best of all… any where in the world, providing you have access to a device such as a laptop, PC or desktop computer, and an internet connection. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Your tutor will use PowerPoint slides, illustrations, diagrams and give demonstrations to teach the lessons.
How long will it take me to complete this course?
As mentioned above, this course is self-paced. Some people finish their course faster than others. The total duration of the course is just under 3 hours. No matter what though, you will always have 6 months to complete your course and take your exam.
Pay with a single payment, or spread the cost over 4 monthly installments.
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