ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.
ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.
- Video based course material 6 months online access
- Practice test include
- Course is accessible 24/7, 365 globally
- Earn 5 ITIL credits upon completion of course
- Exam can be taken at home online
- Includes official ITIL Managing Across the Lifecycle exam fee
- Upon passing the exam, you will be fully ITIL certified in Managing Across the Lifecycle
Course access period: 6 months online access
The average salary in the UK for an ITIL Practitioner is £54,750 p.a. Source: ITjobswatch – As at Jan 2018. Prerequisites In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well.
Outcome / Qualification etc.
Upon completion of this course, you will gain the following certification:
- ITIL® Managing Across The Lifecycle
Training Course Content
What’s included in this course?
This course bundle includes the ITIL Managing Across the Lifecycle course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
Course 01 – Course Introduction – 19m
Topic A – Course Organization
Topic B – Course Conventions & Agenda
Course 02 – Introduction to Managing Across the Lifecycle – 1h 5m
Topic A – The Practice of Service Management
Topic B – Service Value Across the Lifecycle
Topic C – Other Key Concepts
Topic D – Introduction to MaLC Summary
Course 03 – Stakeholder Management & Communication – 40m
Topic A – Stakeholder Management
Topic B – Stakeholder Communication
Topic C – Stakeholder Management & Communication Summary
Course 04 – Process Integration 2hr 51m
Topic A – Process Integration Across the Lifecycle
Topic B – Service Strategy
Topic C – Service Design
Topic D – Service Transition
Topic E – Service Operation
Topic F – Continual Service Improvement
Topic G – Process Integration Summary
Course 05 – Managing Services Across the Lifecycle – 1h 13m
Topic A – Stakeholder Needs
Topic B – Managing Cross-Lifecycle Processes
Topic C – Implementing & Improving Services
Topic D – Challenges, CSFs & Risks
Topic E – Managing Services Across the Lifecycle Summary
Course 06 – Governance – 1h 14m
Topic A – Governance
Topic B – Organizational Structure
Topic C – Service Provider Types
Topic D – Governance Summary
Course 07 – Measurement – 50m
Topic A – Measuring
Topic B – Measurement Frameworks
Topic C – Measurement Summary
Course 08 – Implement & Improving – 1h 34m
Topic A – Implementing Service Management
Topic B – Assessing Service Management
Topic C – Improving Service Management
Topic D – Key Considerations
Topic E – Implementing & Improving Summary
How is this course taught?
This course is online and self-paced, meaning you do it in your own home, in your own time, at your own pace and best of all… any where in the world, providing you have access to a device such as a laptop, PC or desktop computer, and an internet connection. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Your tutor will use PowerPoint slides, illustrations, diagrams and give demonstrations to teach the lessons.
How long will it take me to complete this course?
As mentioned above, this course is self-paced. Some people finish their course faster than others. The total duration of the course is just under 9 hours. No matter what though, you will always have 6 months to complete your course and take your exam.
Pay with a single payment, or spread the cost over 4 monthly installments.
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