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ITIL(R) Capability Certificate in Operational Support and Analysis

Hudson
Course summary
Flexible
3,295 GBP
Distance
e-learning / Online / Distance

Course description

  Hudson have partnered with QA to bring you this classroom and 'Attend from Anywhere' course. QA have twenty learning centers throughout the UK, offering well equipped, purpose-built training environments. They also have a wide network of high quality partner locations, reducing travel time. Their 'Attend from Anywhere' courses also allow learners to join classes regardless of their physical location.   Key facts about QA:  
  • 30 years' experience providing world-class training.
  • 20 learning centers throughout the UK.
  • 300 learning professionals who are experts in their field.
  • 500k training days delivered every year.
  • 6000 clients including 80% of the FTSE 250.
  About this course   The ITIL Certificate in Operational Support and Analysis (OSA) course is one of the four courses that fit into the capability stream for ITIL certification.   This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.   The Operational Support and Analysis Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:  
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • The Service Desk
  • Technical Management
  • IT Operations Management
  This course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.   The main focus of the course is covered by the Service Operation volume of the IT Infrastructure Library (ITIL). The core volume of Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.   Exam information:   The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).   Key points  
  • Course type: Specialist
  • Course code: CSIMOS
  • Duration: 5 Days
  • Exam included: Not applicable
  • Pre-course work included: Not applicable
  • Saving when enrolled through Hudson: £126.60
  • Course delivery: choose between classroom or 'Attend from Anywhere' (i.e. live online class)
  When is the next class?   Call us on 020 3095 0468 (Mon-Fri, 9:30am-6pm) or email us at support@hudsoncourses.com for the next available class dates.   How much can I save if I enroll on this course through Hudson?  
  • QA price:  £3295 inc VAT
  • Hudson price:  £3536.40 inc VAT
  • Saving:  £241.40
  Who is this course aimed at?  
  • individuals who have attained the ITIL Foundation certificate in Service Management, certificate and who wish to advance to higher level ITIL certifications
  • individuals who require a practical understanding of the Operational Support and Analysis processes and how they may be used to enhance the quality of IT service within an organisation
  • operational staff involved in Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management and the Service Desk, Technical Management, IT Operations Management and Application functions who wish to enhance their role-based capabilities
  Prerequisites   Before commencing this course, you will receive online pre-course reading materials. Delegates should spend a minimum of half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate 'capability' courses.   Possession of one of the following is mandatory certifications. Proof of prerequisites MUST be produced on the day of the exam to the trainer.  
  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge.
  Acceptable forms of prerequisite confirmation are as follows:  
  • A copy of the candidates examination certificate
  • Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).
Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.

About provider

Hudson - Leaders in Learning

Hudson provide high spec e-learning to the consumer and corporate market all over the world. The majority of our online training is accessible across most devices including laptop, desktop, tablet, and smart phones. Our courses are designed to fit around...


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