- 30 years' experience providing world-class training.
- 20 learning centers throughout the UK.
- 300 learning professionals who are experts in their field.
- 500k training days delivered every year.
- 6000 clients including 80% of the FTSE 250.
- Course type: Performance
- Course code: ITILLSS
- Duration: 3 Days
- Exam included: Yes. The exam fee is included in the course cost.
- Pre-course work/reading included: Yes
- Saving when enrolled through Hudson: £147
- Course delivery: choose between classroom or 'Attend from Anywhere' (i.e. live online class)
- QA price: £1842 inc VAT
- Hudson price: £1695 inc VAT
- Saving: £147
- IT professionals working in roles associated with strategic planning.
- Individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and who are responsible for integrating these activities into a strategic framework.
- Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications
- Individuals who require a practical understanding of the Service Strategy processes and how they may be used to enhance the quality of IT service within an organisation
- Introduction to service strategy
- Service strategy principles
- Service strategy processes
- Strategy Management for IT Services
- Service Portfolio Management
- Demand Management
- Financial Management for IT Services
- Business Relationship Management
- Organizing for service strategy
- Technology considerations
- Implementing service strategy
- Challenges, critical success factors and risks
- ITIL v3 or 2011 Foundation
- ITIL v2 Foundation and v2/v3 Foundation Bridge.
- A copy of the candidates examination certificate
- Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).
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