Course description
Mastering the Art of Effective Communication
During the intensive and highly interactive two days you will learn:
- How attitude and behaviour can dramatically influence you and others
- The best way to prepare yourself for successful communication
- How to utilise your visual, vocal and verbal assets
- Sophisticated active listening and questioning techniques
- How to tailor your communication style when dealing with different types of people
- The keys to communicating constructive criticism successfully
- How to assert yourself effectively and appropriately in a conflict situation
Training Course Content
Through Q&As, exercises and practical sessions you will have:
An increased self-awareness through critical self-analysis; An insight into your preferred communication style in all scenarios; Active listening skills to enhance rapport; A number of questioning techniques from a comprehensive tool box; An understanding of how to read and react to the communication styles of those around you; The ability to give negative feedback positively; The skills to handle conflict with confidence
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IIR Management Development
IIR Management development is one of the world’s leading providers of public and customised in-house career development training courses. Our programmes are developed to aid our clients in empowering their staff with the skills, knowledge and strategies to reach their...