Effective Business Relationship Management - 1 day In-house Course
Effective business relationship management builds successful businesses
What is this course about?
An organisation’s success depends on the ability of employees to co-operate, collaborate and work seamlessly, appearing as a single unit. However, challenges such as pressures of time and money, internal structures, geographical distance, differing KPI’s all serve as blocks to effective business relationship management and productive collaboration.
This workshop, focuses on how to build trusted relationships with colleagues and other stakeholders that enhance an organisation’s relationship capital. You will start by understanding your own working style and how you come across so that you can build awareness of the impact it has on every working relationship. Identifying how to ensure you ‘walk a mile’ in someone else’s shoes so that you can truly get the best understanding of where they are coming from and what they hope or need to achieve.
- Building rapport, trustworthiness and understanding
- Increase self-awareness
- Identify and embrace different working styles and personalities
- Understand who your stakeholders are – and the best ways to influence them
- Develop presence
Suitability - Who should attend?
Anyone who needs to build long-term. trust-based relationships. The programme is equally applicable for:
- People involved in client and stakeholder facing work
- Internal support functions whose effectiveness is dependent on the quality of the relationships they have with those they work with and support
Training Course Content
- Building self-awareness to build self confidence
- Understanding your stakeholders
- Credibility matrix – where do you sit now? What would your stakeholders say?
- How do you show curiosity?
- Building rapport
- Showing empathy
- Steps to becoming a trusted advisor
- Understanding and matching their style
- Now versus long term – getting both right
- Influencing skills and styles
Illumine offers cost-effective and convenient in-house training courses that are available both nationwide and internationally.
Enquire for more information.
Illumine is a high impact training provider (UK based, delivering worldwide), providing training to enhance practical thinking skills to improve the performance of individuals and organisations.
The range of courses and workshops help to:
Be better organised Communicate more effectively Generate fresh perspectives and new ideas Manage and lead with authority Perform at a consistently outstanding level Handle change positively and build productive business relationshipsTraining is delivered through: Public Workshops – 1 and 2...
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