Digital Banking

Digital Banking

Rapidly changing advances in technology and regulations alongside an empowered customer base demanding frictionless, low cost, omni-channel financial services create new challenges and opportunities for professionals in traditional financial services as well as those who now straddle the evolving digital divide. The need to explore, understand and build digital capabilities is greater than it has been in a generation. This course will provide you with the opportunity to explore, understand and visualise the impact of emergent technologies, delivery mechanisms, and the impact of FinTechs and non-financial disruptors on the status quo of traditional business models within financial services.

Benefits to you

• Develop an understanding of what it means to be truly digital vs digitising a process
• Better understanding of digital banking strategies, business models, technologies and ‘outside-in’ customer approaches
• Better understand the digital banking landscape, comparing and contrasting dominant players, drivers for success and barriers to entry
• Develop frameworks for embedding digital across customer touch points
• Opportunity to meet and learn from some of the digital banking pioneers

Benefits to your organisation

• Better understand the threat from potential disruptors and the opportunities in the space
• A foundation understanding in ‘build’ vs ‘buy’ technology employed in the creation of digital banks
• Better understanding of the security threats that both incumbent and digital banks face
• Shared skills in the cultural change required to be genuinely digital and a serious contender in the digital space
• Understand investment opportunities in the digital banking space

Learning Outcomes

• Understand big data and digital banking strategies to develop new ideas for cultivating customer-centricity 
• Discover the ‘perfect storm’ that gave rise to the evolution and impact of digital and challenger banks  
• Explore the threat from potential non-bank disruptors  
• Examine the competitive digital landscape, comparing and contrasting dominant players, drivers for success and barriers to entry 
• Develop an understanding of the concept of improved performance through digital first vs process digitisation  
• Develop frameworks for embedding digital across customer touch points 
• Assess digital investment priorities for enhancing workforce communication and collaboration 
• Understand how and where to use data to facilitate decision-making 
• Explore FinTech solutions to the continued threat and spiralling costs of security breaches and identity theft in incumbent and digital organizations