Course description
Managing Conflict
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify the sources of conflict and how to manage conflict effectively.
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Upcoming start dates
1 start date available
Suitability - Who should attend?
Target Students
Any business professional who encounters conflict in the workplace.
Outcome / Qualification etc.
Upon successful completion of this course, students will be able to:
- Develop skills to assess a conflict situation and monitor your reaction to the conflict
- Utilize effective communication techniques to manage conflict in a proactive manner
- Resolve conflict through identifying it's source, and determining and implementing the best solution
Training Course Content
Lesson 1: Recognizing Conflict
- Topic 1A: Identify Your Personal Reaction to Conflict
- Topic 1B: Develop a Healthy Attitude Toward Conflict
- Topic 1C: Assess the Situation
- Topic 1D: Avoid Conflict Escalation
Lesson 2: Responding to Conflict
- Topic 2A: Actively Listen
- Topic 2B: Communicate Effectively
- Topic 2C: Respond to Negative Tactics
Lesson 3: Resolving Conflict
- Topic 3A: Identify the Source of the Conflict
- Topic 3B: Determine the Best Solution
- Topic 3C: Implement the Solution
Course delivery details
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
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Training at 15 locations, Your Office or Live Virtual
Expenses
Course fee: £150.00 + VAT
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