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Advanced Certificate in Operational Management (ACOM™)

Course summary
5 days
2,900 USD excl. VAT
Next available date: 15/12/2019 - Dubai
Open / Scheduled

Course description

Earn the Advanced Certificate in Operational Management (ACOM™) - 5-day training course

Effective operational management and leadership means achieving the most from your team and resources. This training course teaches how participants can deliver exceptional results whilst considering the ever increasing budgetary demands on today's organisations. 

Participants will be introduced to the key drivers of excellent operational performance and the operational management techniques that are used to achieve them. These include looking at vision and mission statements, strategic objectives of teams and individuals, and the identification, transparency and effectiveness of business measurements that affect business performance.

Accredited by:

Suitability - Who should attend?

This training course is ideal for professionals wishing to improve their understanding of and skill in operational management. Qualified participants may include, but are not limited to:

  • Operations Managers, Directors
  • Operations Leads / Supervisors
  • Customer Service Heads
  • Non-operational Business Owners / Managing Directors
  • Executive Directors
  • General Managers
  • Divisional Heads
  • Administration Managers
  • Project Leaders
  • Team Leaders
  • Supervisors
  • Contractors

Outcome / Qualification etc.

Upon successful completion of this course, participants will be awarded the Advanced Certificate in Operational Management (ACOM™). This certificate is awarded by BMTG.

Upon completion of this course, participants will be able to:

  • Understand and appreciate the key drivers in delivering Operational Management
  • Ensure that you and your teams are aligned to your organizational strategic objectives
  • Review and understand the difference between leadership and management and where you sit in this
  • Ensure financial delivery including budgetary principles and team buy in.
  • Deliver service excellence through a customer centric culture
  • Support the human resources framework through staff appraisals
  • Understand your personality traits and the potential impact on others
  • Effectively monitor, measure and manage operational performance
  • Achieve significant improvements in staff engagement and motivation

Training Course Content

This training course will include the following modules:

  • Aligning Operations to Organisational Strategy
  • Operational Performance Management
  • Budgeting
  • Leadership
  • Service Excellence
  • Other Operational Drivers
  • Operational Measurements
  • Continuous Improvement
  • Appraisals
  • Motivation


The cost of this training programme is:


  • Regular price: $3,700
  • Early bird: $3,200


  • Regular price: $2,899
  • Early bird: $2,499

For groups, the following discounts apply:

  • 2 participants: 5% discount
  • 4 participants: 10% discount
  • 6 participants: 15% discount

About provider


Innoverto – Training, Consulting & Events to take your vision higher

Innoverto has been providing executive training programs both as open enrollment courses and customized in-house courses all over the world for soon a decade. Top leaders choose Innoverto for their training requirements. The courses are developed by experts in their...

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Contact info


P.O.Box 391186
17 The Iridium Building

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Average rating 4.7

Based on 18 reviews

Alaa Bagadeem
The course was wonderful and the context was satisfying although it was condensed into four days. The group was fantastic and had harmony and high level of professionalisim. The instructor Ian delivered the information right to the point with clear examples and different scenarios.
Martin .O. Ayoo
The course was an eye opener and learnt alot.
Jane Mmasi
The training gave useful insights on achieving both customer and employee delight
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Course rating
Based on 18 reviews
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