Course description
User Experience Masterclass
Create the best possible experiences for your web and mobile visitors. Understand your customers' needs and use these insights to optimise your design and content. Learn how to test and improve your web and mobile media using analytics tools and techniques.
You will learn to:
- Better understand User Experience Masterclass (UX) and why it is important
- Understand your customers' needs and what they value with mobile and online customer journeys
- Learn how to map the customer journey and use this to identify opportunities on web and mobile
- Learn how to create a better User Experience Masterclass through User-Centered Design (UCD) methods
- Learn techniques to assess and test the User Experience Masterclass
Upcoming start dates
Suitability - Who should attend?
The UX course is designed for digital marketing, ecommerce, loyalty and online product specialists.
Enrol onto ‘User Experience Masterclass’ course and receive the ‘DMA Data Guide’. The guide has been devised by numerous marketing industry experts. It will help you understand how to do one-to-one marketing the right way.
Training Course Content
Understanding your customer and usability research
- Identifying user needs, behaviours, motivations and what they value in relation to online and mobile
- Creating a ‘backlog’ of functionality for the project based on user stories
- Preparing a benchmark document of competitors to define best and worst practice for online and mobile activity
- Usability research exercise
Mapping the experience, user flows and Information Architecture
- Customer journeys and journey mapping for online and mobile
- Identifying top tasks for the journeys they represent
- Creating user flows to illustrate the different persona needs for online and mobile
- Auditing Information Architecture (IA) for your website or mobile app
User-Centered Design (UCD)
- Assigning UX and design teams user stories from your backlog
- Interaction and visual design
- Principles of user-centered design and best practice
- Responsive design
- Designing for mobile: touchscreens, gestures, multiple operating systems
Wireframes and prototyping
- Preparing paper “low fidelity” wireframes
- Evolving coded “high fidelity” prototypes
- Why prototyping makes commercial sense and wins over stakeholders
- Preparing assets for prototyping
Optimising content and page composition
- Defining the purpose of the page
- Focus on user benefits and credibility
- Headlines, language and tone of voice
- Communicating the page messages
Testing the experience
- Adopting a culture or constant testing and iteration
- Overview of analytics tools: online, guerrilla testing, focus groups
- User testing and moderation techniques
- Best practice tips for website, mobile and tablet
- Adding to the development schedule
- Accessibility – touch on requirements
Course delivery details
Virtual Classroom: Tutor-led, live, online classroom environments
The IDM Virtual Classroom is face-to-face, peer-to-peer learning – in the digital world. It lets you keep learning, wherever you are, and to connect with others, no matter the distance.
The IDM’s Virtual Classroom offers:
- An interactive classroom environment
- Peer-to-peer collaboration
- An engaging platform experience
- Practical learning through hands-on exercises
- Online access anywhere you can get an internet connection
Courses are structured in a time-friendly format consisting of three to four sessions per day, broken up into 60 to 90 minutes of learning, instead of the conventional approach of listening to lectures and notetaking.
Before starting your course, you’ll receive joining instructions outlining any technical requirements, plus a unique login link via Zoom.
Why choose Institute of Data & Marketing
Over 30 years experience as a leading awarding body for qualifications in data & digital marketing
Over 100,000 people have attended our courses
Over 15,000 marketers have earned a professional certification with us
Expenses
Members: £400 + VAT
Non-members: £450 + VAT
Request info
Institute of Data and Marketing
IDM is the trusted training partner for hundreds of leading brands, from over 30 countries. For more than 30 years they’ve trained over 100,000 delegates, helping them improve their marketing performance, from their first steps on the career ladder to...