Course description
Assertiveness & Confidence Skills Training
1 Day Group Training | Instructor-Led | In House Course
This Assertiveness and Confidence course has been designed for participants to understand the essential factors behind being assertive, enabling participants to understand the processes which will make them more effective, increasing their confidence and sense of achievement.
This Assertiveness & Confidence Course Will Enable Delegets To:
- Speak up for themselves without feeling embarrassed or foolish
- Boost their self-esteem and confidence
- Understand the difference between Non-assertive, Assertive and Aggressive behavior
- Interact with others on a more confident professional footing
- Cope with conflict when it arises to attain better solutions
- Learn effective responses to commonly arising situations
About our Trainers
We like to think of our trainers as the best of the best. Our trainers are extremely adaptable when presenting each course, varying the teaching pace, content and explanations to ensure each new skill is understood, mastered and can be used in the workplace.
Upcoming start dates
Outcome / Qualification etc.
Anyone who needs to master the principles and practices of effective, assertive communication. Senior/ junior managers, directors, administrative and technical staff have found the following benefits from this course:
- Increased productivity through more effective communication
- Increased confidence in handling difficult behavior in others
- Reduced interruptions at work
- Gained more time for creative and development opportunities
- Manage time more effectively and enjoyed greater self-esteem
- Improved decision-making and reduction in procrastination
- Able to manage colleagues and friends effectively
- Enjoyed a more balanced lifestyle
- Increased work effectiveness and productivity
Training Course Content
- Why Assertive Behaviour is Important
- Self Assessment
- Aggressive, Assertive and Non-Assertive Behaviour
- Obstacles to Assertiveness
- Improving Self-Esteem
- Coping With Conflict
- Using “I” Statements
- Clarification and Body Language
- Assertive Responses
- Building an Assertive Outlook
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Reviews
Average rating 4.9
Expenses
£695.00 plus vat (up to 8 attendees)
This includes course customisation, reference material and trainer travel.
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...