Course description
Conflict Management - Classroom
Conflict Management Courses | 1 Day Course
Today’s ever-increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one-day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.
By the end of the Conflict Management course delegates will have gained the following benefits:
- Considered skills necessary to manage and resolve Conflict
- Developed an understanding of the barriers preventing Conflict resolution
- Appreciated the adverse costs of Conflict
- Considered how to manage their own behaviour
Scheduled public courses are held at our venues at
- Preston
- Liverpool
- Manchester
- Leeds
- London
Upcoming start dates
Outcome / Qualification etc.
This course will benefit all individuals with management responsibilities including those who anticipate an argument every time a specific issue is raised or who lack the skills to prevent a destructive situation continuing. By the end of the course participants will have gained the following benefits:
- Considered skills necessary to manage and resolve Conflict
- Developed an understanding of the barriers preventing Conflict resolution
- Appreciated the adverse costs of Conflict
- Considered how to manage their own behaviour
Training Course Content
What is Conflict
- Definition
- Recognising signs of potential conflict
- Analysing personal agendas
- A look at our own standpoint
Barriers that prevent Conflict Resolution
- Power imbalance
- Lack of empathy and understanding
- Trivialisation of consequences
- “Head in Sand” approach
Maximising on “Conflict Opportunities”
- There can be benefits
- Resolution bringing about necessary change
- Promoting common denominators
- Creativity and Innovation
Types of Conflict
- Interpersonal and Organisational
- Deeper loyalties
Adverse Costs of Conflict
- Low productivity
- High stress levels
- Taking our eye off the “real” ball
- Organisational failure
Personal Coping Strategies
- Defence mechanisms
- False friends
Conflict Management and Resolution
- Understanding behavioural needs
- Keeping emotions in check
- Management of our own behaviour
- Engaging skills
- Channelling skills
- Third party intervention
- Learning from each conflict
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Reviews
Average rating 5
Great course, trainer and venue.
Expenses
Price per Participant: £245.00
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...
One of my favourite courses I have been on