Course description
Customer Service Training
This one-day, instructor-led Customer Service course is tailored to meet your team's specific needs. Focusing on practical customer service techniques, the course equips participants with the skills to deliver exceptional customer experiences.
Whether it’s handling challenging situations, improving communication, or enhancing service quality, this course is designed to help your team build strong, lasting customer relationships. Perfect for businesses where outstanding customer service is key.
After booking this course all attendees will understand how to deliver exceptional customer service. Gain key customer service skills in communication, problem-solving, and customer care.
Upcoming start dates
Training Course Content
The modules are as follows:
- About the Course
- What is Customer Service
- The Goals of Great Customer Service
- Discovering and Understanding Customer Needs
- Delivering Maximum Levels of Customer Service
- Making Customers Feel Great From the start
- Communication Skills
- Non-verbal Communication and Body Language
- Dealing with Customer Complaints
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...