merger merger

Welcome to your new course portal!

On October 15th, hotcourses.com moved to findcourses.co.uk - which means you can now find all your favourite courses right here. Don't worry - you can still do all the things that you could do before.

All you need to do is search.

Show findcourses.co.uk as: Mobile

Interpersonal Skills Development

London Business Training & Consulting
Course summary
4 days
2,095 GBP excl. VAT
London
Professional Training
Next available date: 14/09/2020 - London

Course description

Interpersonal Skills Development

Upon completion of this course, you will be able to:

  • Build supportive relationships even when delivering negative feedback.
  • Avoid defensiveness and disconfirmation in interpersonal communication.
  • Improve the ability to apply principles of supportive communication.
  • Improve relationships by using personal management interviews.
  • Enhance personal and positional and power.
  • Use influence appropriately to accomplish exceptional work.
  • Neutralise inappropriate influence attempts.
  • Diagnose work performance problems.
  • Enhance the work-related abilities of others.
  • Foster a motivating work environment.
  • Diagnose the focus and source of conflicts.
  • Utilise appropriate conflict management strategies.
  • Resolve interpersonal confrontations through collaboration.

Suitability - Who should attend?

  • Heads of organisations, chief officers, chairpersons, board members and directors.
  • Heads of departments.
  • Managers and executives.
  • Those who wish to develop their interpersonal skills.
  • Those who wish to develop themselves as more competent and effective managers.

Outcome / Qualification etc.

A Certificate of Attendance from London Business Training & Consulting is issued on course completion.

Training Course Content

Building Relationships by Communicating Supportively

  • Building positive interpersonal relationships
  • The importance of effective communication
  • What is supportive communication?
  • Principles of supportive communication
  • The personal management interview

Gaining Power and Influence

  • Building a strong power base and using influence wisely
  • Is power a four-letter word?
  • Abuse of power
  • Influence strategies: the three Rs
  • The pros and cons of each strategy
  • Acting assertively: neutralising influence attempts

Motivating Others

  • Increasing motivation and performance
  • Diagnosing work performance problems
  • Enhancing individuals’ abilities
  • Fostering a motivating work environment
  • Elements of an effective motivation programme

Managing Conflict

  • Interpersonal conflict management
  • Diagnosing the types of interpersonal conflict
  • Selecting the appropriate conflict management approach
  • Resolving interpersonal confrontations

Why choose London Business Training & Consulting

Management consultation service 

Paperless service delivery model

Flexible open course schedule

Customer Outreach Award 2019

customer-outreach-badge-2019

We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

About provider

London Business Training & Consulting

London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consulting service provider. We cater to both individual and organisational clients from all over the world. Our vision is to meet the business and management...


Read more and show all courses with this provider

Request info

Fill out your details to find out more about Interpersonal Skills Development.

  Contact the provider

  Get more information

  Register your interest

Contact info

London Business Training & Consulting

One Lyric Square
W6 0NB London

 Show phone number
www.lbtc.co.uk

Reviews

Average rating 4.4

Based on 7 reviews

Syeda Masarrat Quader
(4)
good course
Stephen
(4)
Enjoyed it and can put into action immediately. However, as with all training courses it is not just the consultant that makes the difference it is the other trainees, in my case I felt that my starting point and where I want to get to were a magnitude apart from some of the other trainees. This meant, given the high degree of interaction, that ...
Show more
Rind Aldoski
(4)
It was a great opportunity to do the course 1x1 with Pete. I liked how Pete adjusted the tips/ ideas given during the course to my needs according to the role I play in my company
Request Information

Find out more about this Interpersonal Skills Development course - simply fill out your details:

Reviews
Course rating
(4.4)
Based on 7 reviews
U.K. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!

uk-ld-report-2019

Learn more

Similar Courses