Course description
Service Quality Models in Banking
By attending this interactive 90-minute online course, you will understand how to deliver service quality more proactively and consistently.
Upcoming start dates
Suitability - Who should attend?
Target Audience
This online course is suitable for Banking staff at all levels who are responsible for customer service in retail and Corporate Banking.
Outcome / Qualification etc.
Learning Outcomes
Upon completion of this online course, you will:
- Understand the key areas of service quality that require consistent and continuous improvement.
- Adopt tools and techniques which will improve service quality processes.
- Know how to track your service quality progress.
Training Course Content
- Critical components of service quality
- Service quality models and tools
- Key Performance Indicators
Why choose London Business Training & Consulting
Management consultation service
Paperless service delivery model
Flexible open course schedule
Expenses
Course Price: £157.50+ VAT
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London Business Training & Consulting
London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1 day to 11 weeks. This includes 90-minute interactive live...