Course description
The Customer Experience - Managing Relationships
This Training Workshop will help you get a better understanding of your customer which is key to developing better relationships.
Upcoming start dates
Suitability - Who should attend?
Target Audience
This training workshop is suitable for:
- Directors of Sales and Marketing
- Sales and Marketing Managers, Executives, Practitioners and Staff.
- Senior and Mid-level Managers who are involved in CRM programmes and system implementations.
- Staff who wish to understand the CRM landscape.
- Managers looking to take customer-centred strategies to the next level.
Outcome / Qualification etc.
Learning Outcomes
Upon completion of this training workshop, you will be able to:
- Analyse the concept of “a relationship”.
- Explore the quality of relationships.
- Understand what satisfaction means to customers.
Training Course Content
- What is a relationship?
- Relationship quality
- Customer satisfaction, loyalty and business performance
- Researching the satisfaction-profit chain
- Relationship management theories
Why choose London Business Training & Consulting
Management consultation service
Paperless service delivery model
Flexible open course schedule
Expenses
Course Price: £680+ VAT
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Reviews
Average rating 5
V good session and relatebable
London Business Training & Consulting
London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1 day to 11 weeks. This includes 90-minute interactive live...