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Certificate in Business Process Optimization & Improvement

LEORON Professional Development Institute
Course summary
3 days
4,770 USD excl. VAT
Professional Training
Next available date: 14/06/2020 - Dubai
Course Dates
14/06/2020   (English)
4,770 USD
18/10/2020   (English)
4,770 USD
Abu Dhabi
15/11/2020   (English)
4,770 USD

Course Description

Certificate in Business Process Optimization & Improvement

In general, the goal of Business Process Optimization (BPO) is to enable and organization to optimize the process of change as it naturally occurs in dynamically varying environments, markets and organizations.

The objectives of BPO are to:

  • Enable agility across multiple dimensions of business and IT in order to be able to manage and incorporate critical changes in business and technology.
  • Assist in making trade-offs between agility and effectiveness or efficiency as required
  • Gain the ability to handle and manage complexity in the face of continuous change, including predictable and unpredictable variation.
  • Optimize business architecture and service delivery under unpredictable market or business shifts and trends.

Business performance is ultimately measured by a comparison of track record with existing scorecards, balance sheets, or key performance indicators (KPIs). Instead of focusing on solutions design, we recommend refocusing on business process optimization and design, which incorporates unanticipated and predictable variations within the business systems.

BPO is a systematic approach that emphasizes repeatability and replaces heroic efforts and one-time improvements. BPO shifts the focus from mostly business strategy to a combination of business innovation or continuous improvement opportunity, rather than solely requirements gathering or process modelling. The emphasis in BPO is on comprehensive change – not on incrementally improving systems or processes, but re-engineering the business to realize gains through emerging technology exploitation and process innovation activities. BPO identifies and enables structural changes in organizations that are necessary for innovation, improved customer business outcomes, or both.

We define business agility as the collective management of the capabilities and resources allowing a business to continuously transform in order to achieve its business outcomes, and to be predictive, flexible, responsive, and launch business initiatives in times of change and uncertainty. BPO makes this possible using methods and tools to ensure that you are focusing on business performance in which business agility is not only what you do but what you become.

Lean, Six Sigma (LSS) and other proven BPO improvement principles, practices and tools will be featured during the training. The final day of the course will conclude with detailed case studies to ensure participants leave with a solid understanding of BPO methods to utilize when they return
to back to their home work environment.

The primary course focus will be on Business Process Optimization (BPO) as a robust strategy for business agility to enable rapid continuous improvement, cost reduction and resource management. BPO complements Operational Compliance requirements and International Standard compliance as a method to control business security and standardize performance. This course will be non-prescriptive regarding the utilization of specific tool suites and operating systems.

The course can be tailored to a client’s specific industry (as needed) and adapted to the level of performance improvement experience of the Participants.

Suitability - Who should attend?

This BPO training course is valuable to a wide cross section of the organization to complement the development and management of all business processes using a cultural change methodology.

  • Resource decision makers – Senior Executive and Middle to Senior Operations Directors
  • Quality, Logistics, Operations Managers
  • Business Analysts
  • Project Managers and Product Managers
  • Systems development and QA professionals
  • Functional staff interested in process management
  • Frontline Leaders/Supervisors
  • Subject Matter Experts (SME’s) and process workers of areas anticipated for improvement efforts. Process workers should also be included from ancillary support areas – as needed
  • May also include liaison representatives from key suppliers, business partners, or key clients.


  • Utilize BPO to enable agility across multiple dimensions of business and IT in order to be able to manage and incorporate critical changes in business and technology.
  • Effectively understand and manage trade-offs between agility and effectiveness or efficiency.
  • Enable participants to utilize BPO tools and methods to handle and manage complexity in the face of continuous change, including predictable and unpredictable variation.
  • Optimize business architecture and service delivery under unpredictable market or business shifts.
  • Improving Critical to Quality, Cost and Delivery metrics to both internal and external customers
  • Improved visibility and understanding of the supplier, process, customer relationships in the Supply Chain
  • Reduced cost per transaction attributed to poor workflow management.

Get Inspired! Watch the Video

The Partners for Quality Award recognizes an Employer providing support to an individual where there was a significant benefit to the Division or Society. LEORON institute was granted the prestigious award for their continued promotion of Organizational Excellence through training courses that are directly related to quality improvement techniques and methodologies they provide while promoting the values and mission of ASQ Quality Management Division.


Provider: LEORON Professional Development Institute


Built upon the strong experience in the manufacturing sector, which its founders developed in Sweden during the 90’s global expansion, LEORON evolved into the dominant training institute that offers a comprehensive set of training and development solutions. All across the...

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