Course description
Dealing with Difficult People Training - 1 Day
Successfully Handle Difficult People
Our Dealing with Difficult People Training Course provides delegates highly effective communication skills for handling challenging situations whilst creating more positive outcomes.
The reality is you can't reason with unreasonable people. However, you can learn to apply proven techniques to diffuse tension early, develop stronger relationships and better manage difficult people in the workplace.
- Manage early warning signs & the key triggers of anger.
- Gain highly effective listening skills.
- Diffuse aggressive situations.
- How to positively influence people.
- Avoid arguments, hostility & conflict between employees.
- Handle aggressive and difficult people at work.
Upcoming start dates
Suitability - Who should attend?
Our one day in-house Dealing with Difficult People Course is perfect for small or large teams.
Course delivery details
Course Price
We simply charge a 'day rate' price which means the cost remains the same whether you add x1 or x15 people.
Bespoke Design
We can bespoke this 1-day training course to your staff or industry needs.
Why choose Live and Learn Consultancy
Excellent rating on trust pilot
80% of client's re-book training
Face to Face or Virtual Classroom delivery
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