Course description
Customer Telephone Training Course
Deliver Professional Telephone Customer Service.
In today's business environment, successful client interaction is crucial for improving your companies brand reputation. Furthermore, using the latest professional telephone etiquette ensures your customers will feel valued and respected along with receiving accurate information.
This Customer Telephone Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.
- Discover a new call process.
- Professionally answer inbound & outbound calls.
- Gain best practice listening techniques.
- Build rapport and satisfy customers’ needs quickly.
- How to effectively close the call.
- Gain a fresh approach to succeed in customer service.
Upcoming start dates
Suitability - Who should attend?
Our one-day Telephone Training Course is suitable for anyone responsible for handling customer calls.
Course delivery details
Course Price
We simply charge a 'day rate' price which means the cost remains the same whether you add x1 or x15 people.
Bespoke Design
We can bespoke this 1-day Telephone Training Course to your needs.
Why choose Live and Learn Consultancy
Excellent rating on trust pilot
80% of client's re-book training
Face to Face or Virtual Classroom delivery
Customer Outreach Award 2019
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
Reviews
Average rating 4.9
very good course
Really enjoyable training session
Expenses
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Training & Coaching is our Passion
Rated excellent on Trustpilot. Established since 2010. National & International training provider. Choose from over 100 training courses. Delivered In-Person or as a Live Virtual Classroom....
Rob was great and it was an enjoyable course