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Telephone Customer Service Course

Live And Learn Consultancy
Course summary
Length: 1 day
Course type: Open / Scheduled
Next available date: Contact Us for latest dates - Manchester
Course Dates
Leeds
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Liverpool
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Manchester
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Course Description

Telephone Skills Training - Open Customer Service Course

Telephone Training - Customer Service Course

Deliver Professional Telephone Customer Service

Looking to deliver a professional service over the phone? Our 1 day open Telephone Customer Service Course provides highly practical communication skills to help you engage with suppliers or customers more successfully.

Perhaps your job role involves dealing with difficult customers, maybe you want to improve your rapport building skills, you may even have new or existing staff that need a refresher course. Whatever your training needs this telephone course is perfect.

Whether you’re handling in-coming calls or making outbound calls, this comprehensive 1 day Telephone Training in Manchester will provide highly effective telephone communication skills to deliver a more positive customer experience.

Key Course Benefits Include;

  • Communicate more professionally your customers.
  • Turn around calls from unhappy and difficult customers.
  • Constructively respond to customer’s enquiries.
  • Handle calls efficiently and provide a more professional service.
  • Leave your customer with a positive feeling at the end the call.

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Who is This Open Telephone Course For?

Open to anyone currently handling calls or anyone who would like to learn how to talk to customers in a professional manner.

i.e new or existing call handlers, reception staff, customer service staff etc.

Course Duration: 1 Day - (Runs from 10am to 4pm)

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You Will Receive;

  • Certificate
  • Key Course Notes
  • Training Materials
  • Full Lunch - Hot & Cold Refreshments

Training Course Content

Live And Learn Consultancy’s one day Telephone Training in Manchester covers the following course content;

Professional Telephone Techniques

  • Learn how to open inbound and outbound calls professionally
  • Develop your knowledge of what your customers want and need
  • Discover how to accurately respond to customers
  • Develop your telephone skills for internal and external customers
  • Identify the importance of ownership
  • Use best practice in terms of voice mail and answer phones

Highly Effective Telephone Communication Skills

  • Effectively use your communication to create a positive outcome
  • Develop telephone questioning skills needed to understand the customers expectation’s
  • Identify the impact communication has on the telephone conversations with your customers

Handling Challenging Calls

  • Discover the importance of choosing a great attitude
  • Acquire techniques to overcome communication barriers
  • Obtain tips to deal with unhappy customers

Expenses

Each Customer Telephone Training Course delivered by Live and Learn Consultancy Ltd includes:

  • Full Lunch
  • Training Materials
  • Key Course Notes
  • Certificate

Request Course Brochure Today >>

Our brochure includes, course details, course price, latest dates and more. To request a brochure contact us today.

Option 1 -  Email Us -  Simply takes 2 minutes to complete short contact form

Option 2 -  Call Our Team -  0844 8119 463.

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Provider: Live And Learn Consultancy

Live And Learn Consultancy Profile Page

As one of the leading corporate training companies in the UK, Live And Learn Consultancy Ltd are known for their expert trainers and innovative In-House Soft Skills Training Courses. As one of the most interactive and best training providers in...


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Contact information for Live And Learn Consultancy

Live And Learn Consultancy

B14/15 Office 1, Dransfield House
2 Fox Valley Way, Fox Valley
S36 2AB Sheffield South Yorkshire

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www.liveandlearnconsultancy.co.uk