Telephone Training - In-House Customer CoursesLive and Learn Consultancy
Customer Telephone Training Course - 1 Day
In today's business environment, successful client interaction is crucial for improving your companies brand reputation. Furthermore, using the latest professional telephone etiquette ensures your customers will feel valued and respected along with receiving accurate information.
This in-house Telephone Training Course is suitable for all UK companies seeking to deliver better service whether your staff are responsible for communicating with suppliers, employees or customers.
- Handle in-coming or out-bound calls in a professional manner.
- The art of building great rapport.
- Confidently communicate with difficult people.
- Build and maintain better relationships.
- Gain professional telephone communication skills.
- Handle customer complaints, concern's or complaints.
- Deliver professional telephone customer service.
Looking for Face to Face Customer Service Training? We can deliver that for your team too.
Suitability - Who should attend?
Our one-day Telephone Skills Training Course is suitable for anyone responsible for handling customer calls including;
- Customer Service Staff
- Front Office Staff
- Admin Staff
- Reception Staff
- Telephone Agents
- Team Leaders
Outcome / Qualification etc.
Following our in-house Telephone Training Course, your staff will learn to;
- Utilise appropriate telephone technique in professional calls.
- Highly effective listening techniques.
- Overcome issues with none standard calls.
- Deal with angry or unhappy customers.
- Use communication basics to influence a call.
- Apply professional etiquette to satisfy customers.
- Deal with unhappy customers effectively.
- Learn how to close the call.
Your Next Step
Option 1 - Email Us - Take 2 minutes to complete below form
Option 2 - Call Our Team - 0844 8119 463.
Awarded a 5-star rating on Trustpilot. We deliver powerful soft skills training courses anywhere across the UK. Over 75% of clients returned for training and development. Our passion is developing the skills of your team....
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