HR Support Apprenticeship Level 3

Knowledge:

• Understands the structure of the organisation; the products and services it delivers; the external market and sector within which it operates; where their role fits in the organisation; the ‘Values’ by which it operates and how these apply to their role.
• Basic understanding of HR in their sector and any unique features. Good understanding of HR legislation and the HR Policy framework of the organisation.
• Sound understanding of the HR Policies that are relevant to their role. Knows where to find expert advice.
• Understands the role and focus of HR within the organisation; its business plan / priorities and how these apply to their role.
• Understands the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by the organisation.

Skills:

• Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
• Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.

Receive 10 certificates typically including GDPR, Career Development Essentials, Personal Development for success, Developing Personal Confidence and Self Awareness Communicating with others at work