Course description
This short course is designed to provide you with a thorough understanding of the principles of customer service and how to effectively communicate with and serve customers in a number of occupational settings.
The course covers topics such as the purpose and scope of customer service, understanding diverse types of customers, handling customer information, resolving problems & dealing with challenging customers, developing customer relationships and the impact of legislation and organisational policies on customer service delivery.
Upcoming start dates
Suitability - Who should attend?
- You must currently live in a Non-Devolved Area of England or the Great London Area (GLA). If you live in GLA you must evidence you have permission to remain here for the next 365 days. For the rest of the country, you must have been resident in the UK/EEA for 3+ years, for purposes other than study.
- You must be over the age of 19 or older (on 31 August 2024) and be able to fully commit to this course.
- You must have the relevant ID to register for this course. (passport, visa/permit, birth certificate or driving licence and proof of address within the last 3 months)
- You must not have done this qualification at the same or higher level previously.
The course is delivered remotely and you will need a laptop or computer to be able to access and study on this course.
Outcome / Qualification etc.
Upon completion, you will have developed a comprehensive understanding of customer service principles and practices.
You will have gained the knowledge and skills necessary to provide effective customer service, understand customer needs & expectations, communicate effectively with customers, handle customer information securely, resolve problems and deal with challenging situations.
This qualification opens the door to numerous career opportunities in customer service and provides a pathway for further education and professional development in the field.
Training Course Content
What will I learn?
The course is divided into the following units:
Unit 1
Principles of customer service
Unit 2
Understanding customers
Unit 3
Understanding employer organisations
Unit 4
Understand how to communicate with customers verbally and in writing
Unit 5
Know how to process information about customers
Unit 6
Understand how to resolve customer service problem and challenges
Unit 7
Understand how to develop customer relationships
Course delivery details
By completing this course, you will gain a nationally recognised qualification, which can significantly enhance your employment prospects in customer service roles across various sectors.
The course provides a solid foundation in customer service principles, preparing you for further study or progression into higher-level qualifications and roles.
It also offers the flexibility to study at a pace that suits your lifestyle and commitments, supported by expert tutors.
Additionally, the course covers a deep understanding of customer service principles, communication techniques and strategies for handling various customer situations, enabling you to provide exceptional customer service in your respective role.
Why choose LMP Education
Award-winning Training Provider
91% of learners say they are fully supported
Rated "Good" by OFSTED
LMP Education
LMP Education is a multi award-winning training provider delivering education and training nationwide. We are the 'Best Training Provider in the UK' as voted at the Rate My Apprenticeship awards 24/25. Rated ‘Good’ by OFSTED. We deliver high quality apprenticeships...