Strategic Information Technology - Level 2

This Strategic Information Technology - Level 2 course will cover:

IT strategy

• Advances in IT and developments in corporate computing
• IT applications, security, and architecture
• Issues in formulating IT strategy to meet organisational needs
• Current themes and trends – open standards and the new digital environment
• The IT strategy framework
• Where and how to start
• Common mistakes and SWOT

Cloud computing

• The economic case for cloud computing
• The opportunities from cloud computing: SaaS, IaaS, PaaS etc.
• Cloud issues: security, confidentiality, performance, limitations (big data and content)
• Purchasing and procurement of cloud
• Cloud as an opportunity to upgrade and to rethink data and processes
• What is SOA and should I care?

Enterprise Resource Planning (ERP)

• ERP and workflow – history and economics
• Functionality and vendor analysis
• ERP pitfalls
• ERP and open standards
• Common mistakes and SWOT

Customer Relationship Management (CRM)

• Second generation CRM and functionality
• Selecting and specifying your CRM – on-premise v cloud
• Marketing analysis and campaigns, 360° relationships and social media
• The application of CRM in public and private sector (sales v. citizen interactions)
• Common mistakes and SWOT

Management Information and Financial Systems

• Selecting and specifying your financial system, including appraisal against IFRS
• Managing a large organisation – meeting board, management and regulatory needs
• The impact of cloud and big data issues
• Data efficiency, utilisation and control, avoiding data silos
• Business Intelligence and an integrated view of the organisation