Course description
Supervisory Skills (In-House)
Upcoming start dates
Training Course Content
This Supervisory Skills course will cover:
Verbal Communication Skills
- Structure simple messages using appropriate language and delivery
- Listen attentively to ensure mutual understanding
- Generate productive and open discussions to solve problems
- Overcome the barriers to effective verbal communication
Influencing Skills
- Analysis of factors which influence people
- How to influence people without power and authority over them
- Chairing and participating in meetings which produce results
- Finding common ground and reaching agreement
Assertiveness
- Characteristics and skills of assertiveness
- Handling difficult people with confidence
- Giving feedback and receiving criticism constructively
- Responding appropriately to aggressive, assertive and passive people
Creative Problem Solving and Decision Making
- Analysis of causes, symptoms and implications of a problem
- Generating a range of creative solutions
- Prioritising options against objective criteria to make a decision
- Implementing decisions, evaluating results and responding to feedback
Time and Stress Management
- Prioritising and organising work according to goals
- Eliminating time wasters
- Identifying the causes and symptoms of stress
- Planning and implementing your strategy to avoid burnout
Why choose London Corporate Training
We have trained over 25,000 delegates from almost 500 client organisations
Highly qualified and experienced trainers who offer a unique learning experience tailored to you
Endorsed by various organisational and subject specific accrediting bodies
Reviews
Average rating 4.8
Thank you LCT. The course will help me to enhance my career and improve the quality of my work. Great welcome and hospitality from the support team.
Thanks very much for the experience. I will recommend my colleagues to take the course.
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London Corporate Training - High value, high impact training programmes delivered globally to teams and individuals For almost 30 years LCT has delivered tangible improvements to organisations by enabling their leaders, managers and professionals to reach their full potential through...
Thank you. I enjoyed my time at LCT and in London in general. The training consultants were pleasant, professional and experienced and I learned new ways that will be effect...