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Maximising Incoming Business Skills - CPD certified

Maguire Training
Course summary
1 day
Full time
Professional Training
Next available date: Enquire for more information - Online courses
Course Dates
Online courses
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Online courses
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United Kingdom
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Maguire Training

Maximising Incoming Business Skills - CPD certified

Maximising Incoming Business Skills

Delegates will learn how to make the most of every incoming business opportunity. If your job is to deal professionally with incoming customer calls, whether in a sales, reception or customer service role then this workshop will provide valuable techniques for encouraging repeat business and maximising business opportunities in a friendly and professional manner. The main focus is placed on the wants and needs of the customer and how offering the full range of your products or service can be achieved without resorting to the 'hard sell'.

Suitability - Who should attend?

Anyone interacting with the customer whether in a recognised commercial role or service based role.

Outcome / Qualification etc.

CPD Points: 6

Learning Outcomes

At the end of this programme the delegate can:

  • Apply effective questioning techniques
  • Demonstrate powerful listening
  • Give examples of how lateral thinking works
  • Generate a more creative atmosphere
  • Describe what is good objection handling

Training Course Content

  • Role definition
  • Company expectation
  • Key objectives & personal expectation
  • What do customers want / need / expect
  • Handling anger and frustration
  • Communication process
  • Questioning / listening / summarising
  • Using voice to maximum effect
  • Tone, pitch & pace
  • Highlighting benefits
  • Gaining agreement & feedback
  • Prioritising calls and follow up
  • Encouraging repeat business

Provider: Maguire Training

Maguire Training

Maguire Training is a leading provider of transformational leadership, management and sales training and we are also a registered Apprenticeship Training Provider if you are looking to access Apprenticeship Levy funded programs for individuals or groups. Maguire Training is also...

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Contact information for Maguire Training

Maguire Training

20 Brunts Business Park
NG18 2AH Mansfield Nottinghamshire

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Reviews by course attendees

Average rating 5

Based on 1 reviews.

Fantastic course, given me loads of new ideas to open up new opportunities
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