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Corporate Training for Teams
5.0 (1 Reviews)

Communication Skills Course

Length
2 days
Next course start
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Course delivery
In Company
Length
2 days
Next course start
Request Information See details
Course delivery
In Company
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Course description

Communication Skills Course

Communicating poorly, as a supplier to a supermarket, or internally briefing another department about a supermarket's requirements, could be costly with the possibility of leaving a bad impression. Clear effective communication is therefore vital. This course is CPD accredited.

This course consists of 1+1 classroom days, delivered 6 months apart with support in between these days. Making Business Matter uses Sticky Learning, a unique training method delivered by a world-class tutor that has a wealth of experience in the UK Grocery Industry.

Learning objectives

Participants will be able to:

  • Identify other people’s communication styles and needs.
  • Recognise and interpret body language.
  • Develop relationships through more effective communication.
  • Better prepare for group communication.
  • Demonstrate clear communication.
  • Communicate more effectively in person using the phone and email.
  • Deal assertively with ‘political’ communication and conflict communication.

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Upcoming start dates

1 start date available

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  • In Company
  • United Kingdom

Suitability - Who should attend?

This course is suitable for retailers to the UK supermarkets.

Training Course Content

Course content

  • Refresh on ‘Learning To Learn’.
  • Barriers to effective communication.
  • Communicating with confidence.
  • What others say others may not hear.
  • Good listening skills.
  • Good questioning skills.
  • Improving your concentration when listening.
  • Demonstrating your appreciation of other people’s point of views.
  • Identifying and using different communication styles.
  • Dealing with frustration and demotivation.

Reviews

Average rating 5

Based on 1 reviews.
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Adrian Regen
5/5
25 Mar 2019
Adrian Regen, Hilton Foods Ireland

"“Initially I was very sceptical of the whole concept; to me it was being placed into a box and “this is were you are”. After Wednesday’s session my view has changed; for me per...

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