Course description
Management Skills for Administrative Professionals
Enhance your performance with management and self-leadership skills. Get better at setting your own administrative priorities, improve your ability to communicate clearly and negotiate with colleagues, and learn to innovate in your role.
As an Administrative Assistant you can enhance your performance with management and self-leadership skills. Get better at setting your own administrative priorities, improve your ability to communicate clearly and negotiate with colleagues, and learn to innovate in your role.
The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to be agile in your work. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement.
Register to this intensive 3-day administrative assistant training Program focused on practical learning, designed and facilitated by business people that understand your challenges and will guide you to find effective solutions.
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Suitability - Who should attend?
If you are an experienced administrative professional who needs to expand your management skills so you can better support your organization and enhance your contribution to your company and your career, this Program is for you.
Some of the administrative positions that usually attend to this administrative management skills training course are:
- Experienced administrative professionals
- Executive secretaries
- Administrative assistants
- Secretaries or other members of the administrative support staff
Training Course Content
Program Outline:
- Applying skills and strategies to manage personal and professional change dynamics
- Bringing about change even when faced with resistance
- Applying a systematic approach to plan and engage others in the change process
- Managing roles, responsibilities, and authority to meet goals
- Identifying and supporting differing work style preferences using new skills and best practices
- Recognizing and proactively using critical thinking to support achievement of team-based goals
- Applying a spectrum of priority setting and time management strategies to proactively accomplish skills
- Incorporating emotional intelligence and effective listening to prepare to be an effective colleague, partner and leader
- Applying assertive communication using verbal and nonverbal behaviours
- Exhibiting confidence and influence using tested presentation models
- Analysing conflict, office politics, and interactions with difficult people
- Defining the sources of conflict in the workplace
- Negotiating to empower yourself and others to achieve goals
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