Course description
Management Skills for Administrative Professionals
As an Administrative Assistant you can enhance your performance with management and self-leadership skills. Get better at setting your own administrative priorities, improve your ability to communicate clearly and negotiate with colleagues, and learn to innovate in your role.
The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to be agile in your work. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement.
- Effectively manage changing responsibilities
- Communicate and negotiate with confidence
- Apply management and self-leadership skills to add greater value to your organization
This administrative assistant training course combines proven-by-practice methods with new insights and ideas that will grow your administrative skills. You will gain a wider perspective of self-leadership practice through breakout sessions, exercises, and case applications.
This programme consists of four 3-hour sessions, which are spaced out over a few days.
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Suitability - Who should attend?
If you are an experienced administrative professional who needs to expand your management skills so you can better support your organization and enhance your contribution to your company and your career, this programme is for you.
Some of the administrative positions that usually attend to this administrative management skills training course are:
- Experienced administrative professionals
- Executive secretaries
- Administrative assistants
- Secretaries or other members of the administrative support staff
Outcome / Qualification etc.
After participating in this programme, you will develop your administrative skills and competencies further and be able to:
- Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
- Meet dynamic work expectations by expanding your proactive capabilities
- Clearly and confidently communicate and negotiate to manage conflicts and achieve results
- Apply emotional intelligence and effective listening practices to your job
- Use strategic diplomacy to handle office politics, difficult people and demanding situations
After successful completion of the programme, participants will be awarded an MCE Certificate.
Training Course Content
Modules
- Manage Change
- Manage Roles, Responsibilities, and Team Work
- Manage Time and Priorities
- Manage Relationships and Communication
- Action Planning
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