Course description
Honest Conversations
Giving and receiving feedback – with confidence, grace and clarity
Few of us are naturals when it comes to having honest conversations, especially around giving and receiving feedback.
We struggle to find a path between being too direct and confrontational, as against softening our message so much that it gets lost in an emotional fog.
We need to structure information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. We need a toolkit we can use on a day-to-day basis to build an honest, open working culture with those who report to us – and, indeed, with those to whom we report. This very popular programme is the answer.
Delivery: Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options.
Upcoming start dates
Outcome / Qualification etc.
What's in it for you?
- Understand what honest conversations are and why they're important
- Be able to identify and manage your emotions
- Be able to use a variety of techniques for structuring honest conversations
- Learn how to get key messages across, with empathy and compassion
Training Course Content
What's a difficult conversation? What's an honest conversation? And what's the difference?
- What makes a conversation &'difficult'?
- What makes for an &'honest' conversation?
- Why they're not the same
The role emotions play
- What neuroscience tells us about how our emotions work
- How certain situations can prompt strong reactions
- The NLP model of communication and how our brains will delete, distort and generalise information based on our own unique map of the world
- The belief cycle
- Techniques for identifying your emotions and managing them
Understanding your purpose
- Where most conversations go wrong
- Are you looking for them to change behaviour, to understand new information, to influence them or to express your feelings?
- The A to B model for structuring your honest conversation
Giving and receiving feedback
- The benefits of giving and receiving feedback
- How emotions play a role in feedback
- How to structure feedback using the See/Saw Model
- How giving positive feedback can be just as difficult for some people
- How to manage your emotions and accept feedback with grace
- Keeping focused on the positives
Raising issues
- How to build up to an honest conversation
- Maintaining rapport while raising issues
- The LADDER model for planning and executing the discussion
Empathy and understanding others' perspectives
- How a perceived lack of understanding and empathy raise the temperature
- Practical techniques for &'standing in the other's shoes'
- Effective questioning and listening
- The role of positive intentions and values in honest conversations
Making sure you get it right
- The &'must haves' for effective honest conversations
- Unconscious biases
- Affinity bias
- Attribution bias
- Conformity bias
- Confirmation bias
- Gender bias
- Factual inaccuracies
- The Ladder of Inference as a model for taking a fact-based approach
Actions and next steps
- Review
- Personal action planning
- Next steps
Course delivery details
Delivery: Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options.
Reviews
Average rating 4.9
This workshop reminded me how to focus on having a productive honest conversation in a situation that may be uncomfortable for one or both of us.
This workshop offers conceptual understanding, underlying challenges, models we can apply – and hands-on case study!
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Maximum Performance
At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including open courses, in-house training, webinars and virtual classrooms. We...
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