Course description
Preventing complaints occurring in a law firm should be a priority, not only for regulatory compliance purposes but also for enhancing client relationships and protecting a law firm’s reputation. If complaints are made, then it is as equally important in the interests of both clients and law firms that they are handled well and resolved in a satisfactory way.
The virtual classroom seminar will guide you through how to identify and manage complaints both compliantly and to enhance your client relationships. Presented by Peter Scott, former Managing Partner of Eversheds London and European offices, the topics covered will include the regulatory requirements, role and powers of the Legal Ombudsman, benchmarking your complaints handling, and much more.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
Preventing complaints occurring in a law firm should be a priority, not only for regulatory compliance purposes but also for enhancing client relationships and protecting a law firm’s reputation.
If complaints are made, then it is as equally important in the interests of both clients and law firms that they are handled well and resolved in a satisfactory way.
The virtual classroom seminar will guide you through how to identify and manage complaints both compliantly and to enhance your client relationships.
What You Will Learn
This live and interactive session will cover the following:
- Understanding ‘what is a complaint?’
- The regulatory requirements on law firms in relation to complaints handling
- The role and powers of the Legal Ombudsman
- Benchmarking your complaints handling - What the Legal Ombudsman expects to see from law firms when they deal with a complaint
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...