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Media Training
Course summary
1 day
Professional Training

Course description


Learn to make your voice heard and control your emotions. Become assertive, persuasive and communicate messages confidently to your team.

Become more assertive in your communication on a one-day Assertiveness training course.

The key outcomes of attending this course will be learning how to be assertive, making your voice and point of view heard, saying no when required, feeling in control and communicating a clear message.

This course teaches you how to take control of your communication through clear assertiveness so you can then effectively put your points across and achieve the desired outcomes.

Good assertiveness ties in persuasiveness, while supporting the opinions of others and building co-operation in teams, which is essential to achieve the maximum potential, both individually and for an organisation.

This course is essential for those wanting to learn how to deal easily and effectively with colleagues. You need no previous experience to attend this course.

Outcome / Qualification etc.

Awards: Certificate of Achievement

What Will I Learn?

  • Persuasive and communication skills
  • Overcome anxiety and apprehension
  • Use positive language
  • Say no with confidence
  • Manage difficult people/situations

Training Course Content

The principles of assertion

  • Recognising assertiveness
  • Understanding the different styles of behaviour ‐ assertive, passive, aggressive
  • The need for assertiveness, persuasion and communication
  • The difference between aggression and assertiveness


  • Recognising your own style
  • What are the strengths and weaknesses of your style
  • How to apply assertiveness at work
  • Recognising and dealing with your own anxiety, apprehension and fear

Assertiveness and body language

  • What is positive body language?
  • Projecting a more confident, open and competent image
  • How to use positive body language to influence others perceptions

Taking control with positive language and voice control

  • Benefiting from win-win assertiveness
  • Listening, understanding, discussing, being specific
  • Using assertiveness in meetings
  • Making requests without manipulation
  • Giving and receiving feedback
  • Establishing your goals and an action plan for implementing on return to work

Saying No

  • Refusing unreasonable requests with confidence
  • How to say no without feeling guilt

Using assertiveness positively

  • Using assertiveness to manage criticism, confrontation and anger
  • Managing difficult people and situations
  • Using assertiveness to form stronger relationships

Course delivery details

The following delivery options are available for this course:

  • Classroom at London Bridge
  • Online, live from anywhere

Why choose Media Training

25+ years of experience

Average class size of 6

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About provider

Media Training 

What makes a great course?  When we opened our first centre 25 years ago, we asked ourselves this question. We've spent every day since perfecting the answer. We offer over 100 instructor-led courses that you can choose to attend either...

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Contact info

Media Training

Butler's Wharf Building
36 Shad Thames
SE1 2YE London United Kingdom

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Average rating 4.7

Based on 28 reviews.

Using experts in the field to teach is what made this course relevant and worth the money - this means so much more when you self fund a course as i have done today. Totally worth it and i learned lots
Cherry Advertising
Very efficient breaks and lunch service with the current situation. The trainer make what was a nerve-wracking subject for me very friendly and accessible.
Sony Interactive Entertainment
Friendly trainer, nice lunch and refreshments
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Course rating
Based on 28 reviews.
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