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Assertiveness Skills

MLP Training
Course summary
1 day
Open / Scheduled

Course description

Building Assertiveness SkillsBuilding Assertiveness Skills: One-day Training Course in Manchester

Assertiveness is a life skill that can be learnt and can benefit every area of one's life. In an organisation, it can impact at every level, on everyone and in every task. For sales teams, assertive communication can mean the difference between getting the sale or not; innovating or standing still, company loyalty or losing staff; motivation or absence; teamwork or self-interest. 

This course uniquely designed by MLP Training aims to teach participants the mindset to make assertive decisions with convictions  and influence others in a positive way. 

Suitability - Who should attend?

This Assertiveness Building training course is designed for anyone looking forward to achieve greater success in handling difficult situations within the workplace or in personal situations.

Information about the course trainer

This Assertiveness Building course is taught by Melanie Windle. Melanie Windle is an experienced and creative personal development trainer and group facilitator whose methods and style of delivery empower individuals and groups to realise their potential. 

Melanie has been involved in developing people for over 25 years. Her specialist areas of training are the personal development skills required for managing ourselves, managing others or being managed. She works extensively across all three sectors – public, private and not-for-profit – both nationally and internationally.


Assertiveness Building Course Content

This Assertiveness Building training course is designed to cover the following areas:

  • Identifying behaviour types
  • Verbal and non-verbal behaviour
  • Benefits of assertiveness
  • Barriers to being assertive 
  • Confidence breeds assertiveness
  • Fight or flight
  • Stimulus - Response Model
  • Managing your feelings
  • Transactional Analysis
  • Inner dialogue control
  • Assertiveness skills and solutions
  • Making requests and saying no


The cost of this Assertiveness Building training course is as follows:

1-2 Delegates £375 + VAT per person
3-4 Delegates £295+ VAT per person
5+  Delegates £249+ VAT per person

    Course fees include lunch, refreshments and all course materials.

      About provider

      MLP Training

      MLP Training helps delegates achieve their goals and become the best that they can be, developing their sales and business management skills. The open courses and in-house training solutions provided by MLP Training fit an organisation's business needs and help delegates develop...

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      Contact info

      MLP Training

      16 Greenmount Drive, Greenmount
      BL8 4HA Bury, Lancashire

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      Average rating 4.8

      Based on 13 reviews

      ‘Melanie was an excellent presenter and the day was very professional from start to finish. I went away with many thought provoking ideas.’ Alexander Lee, Howden Controls Ltd.
      ‘I came on this course to get a better insight into how to be assertive with difficult members of staff. The course showed to me a great understanding in what I am not doing and doing wrong when I’m presented in these situations. I certainly have taken some things to work on as soon as I get back.’ Craig Fearnley, Tech Folien Ltd.
      ‘Very skilled presenter, some excellent concepts, well put together and structured. Melanie helped individuals with their problems and tailored the advice well.’ Jamie Elliott, HFL Risk Service Ltd
      Course rating
      Based on 13 reviews
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