Communication Skills - OnlineMPW Learning
Communication Skills - Online
All available course dates
Communication Skills – Online
Having highly effective communication skills to manage, influence and lead others is probably the most important asset in today’s business world. In order to adopt these skills, we need to learn how people relate to each other and how to deal with the emotions arising in difficult situations.
Suitability - Who should attend?
For people who require a more effective approach when interacting with individuals and groups.
Training Course Content
- Attributes of an effective communicator
- Barriers to effective communication
- Verbal/non-verbal communication techniques
- Communicating styles
- How best to communicate with the people you interact with
- Interactive behaviours
- Effective listening skills
- Assertiveness techniques
- Handling difficult situations effectively
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In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.