Corporate Training for Teams

Customer Care

MPW Learning, Online (+1 locations)
2 days
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Course delivery
In Company
2 days
Next course start
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Course delivery
In Company
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Course description

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Customer Care - An in house 2-day training course in Customer Service with MPW Learning

This intensive two-day training course in Customer Care is designed to develop the skills required to handle a wide range of customer care situations and to create positive direct contact with either new or existing customers.

Via varied methods, this training course offers an understanding of how people relate to one another and how to best deal with the emotions that occur in difficult situations. Course participants will learn how to maintain professional relationships with the customer under all circumstances.

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  • In Company
  • United Kingdom
  • English

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  • In Company
  • Online

Suitability - Who should attend?

This two-day training course in Customer Care with MPW Learning is suitable for professionals in all industries whose job roles involve customer service and direct communication with clients.

Training Course Content

This 2-day Customer Care training course will cover the following units:

  • Why bother with customer service.
  • Why organisations lose customers.
  • How much is a customer worth?
  • Creating excellent customer service.
  • Red flag statements.
  • What customers want.
  • Creating and building rapport with your customers.
  • Handling complaints and solving customer problems.
  • Using an effective influencing style when dealing with customers.
  • Dealing with difficult customers.

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MPW Learning delivers this training course in house throughout the UK. The course can be tailored to meet the specific training needs of your team.

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