Course description
Customer Care – Online
This session enables every person who has direct contact with either internal or external customers to develop the necessary skills to handle a wide range of customer care situations. It uses several tools and techniques in order to understand how people relate to each other and how to deal with the emotions that occur in difficult situations. Attendees will learn how to maintain a positive and professional relationship with the customer in all circumstances.
Upcoming start dates
Suitability - Who should attend?
For anyone who regularly deals with customers, either face to face or over the phone and wants to develop a more professional approach.
Training Course Content
- Why bother with customer service?
- Why organisations lose customers
- How much is a customer worth?
- Creating excellent customer service
- Red flag statements
- What customers want
- Creating and building rapport with your customers
- Handling complaints and solving customer problems
- Using an effective influencing style when dealing with customers
- Dealing with difficult customers
Top 10 Awards
Top 10 Winner - 2022
We're delighted to announce that MPW Learning is a winner of our Top 10 Courses 2022 in Top 10 Customer Service Courses.
Each year, we select the top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.
Customer Outreach Award
We believe that it should be easy for you to find and compare training courses.
Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.
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MPW Learning - Training Experts in Leadership and Business Development
MPW Learning deliver professional training courses to suit a wide spectrum of business profiles, which are designed to enable today's leaders to be more successful in a competitive environment. All professional training programmes are developed to suit the needs of...
Case Studies
Leadership Pathway Programme & MPW Learning Collaboration
In collaboration with MPW Learning, a programme called ‘Leadership Pathway Programme’ was designed to bring all of the skills of a large high street charity organisation management team up to date. After introduction of the programme, common working practices were restructured, productivity increased and management satisfaction improved.