Course description
Mediation for Managers - An in house 2-day Negotiation training course with MPW Learning
This two-day Mediation training course is designed to provide managers with the interpersonal skills required to deal with and manage conflicts in difficult situations.
Changes to organisational frameworks and legislation require that managers act as informal mediators between staff members and external partners. This can be a daunting prospect due to the uncertainty of how to deal with such scenarios.
This training course provides managers with the skills and tools to effectively mediate and resolve grievances in the workplace, before they escalate, thus saving time and money by ensuring that their team remains as productive.
Upcoming start dates
Suitability - Who should attend?
This training programme delivered by MPW Learning is suitable for managers who wish to build skills in mediation and conflict resolution in the workplace.
Training Course Content
This professional training course in Mediation will cover the following units:
- The need for mediation in the workplace.
- The definition of workplace mediation.
- When to use mediation and when to proceed to the formal grievance procedure.
- The benefits of using mediation as a tool to resolve disputes.
- The skills required to mediate.
- The principles of the mediation process.
- The mediation model.
- Active listening.
- Questioning skills.
- Remaining neutral and impartial.
- Mediation practice.
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Expenses
MPW Learning delivers this training course in house throughout the UK. The course can be tailored to meet the specific training needs of your team.
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