Course description
Fuel Debt Advice in the Community 6281-16 (Level 2 Award)
Aimed at frontline staff and volunteers working with low-income and vulnerable households who may be in or at risk of fuel debt.
This course will provide an understanding of the causes of fuel debt, issues householders may face with meters, fuel statements, payment and tariff options. It also considers consumers, private landlords and fuel suppliers obligations, as well as complaints procedures and support available for low-income and vulnerable households.
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Upcoming start dates
Suitability - Who should attend?
This course is aimed at frontline staff / volunteers working with low-income and vulnerable households who may be in fuel debt or at risk from fuel debt.
Outcome / Qualification etc.
Level 2 Award in Fuel Debt Advice in the Community (City & Guilds)
- Causes of and identify solutions for fuel debt
- Customer and supplier responsibilities
- How to read meters, fuel statements and rectify common billing errors
- Suppliers' customer service processes and complaints procedures
- Tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance including trusts and hardship funds
Training Course Content
- The causes of fuel debt
- Electricity, gas meters and recording consumption
- Consumer and fuel supplier's rights and responsibilities
- Tariff and payment options
- Fuel statements
- Common billing errors
- Definitions of vulnerability used by the energy industry
- Contacting the supplier and complaints procedures
- Switching
- Help available to low-income and vulnerable families including Priority Services Register, Warm Home Discount Scheme, trust and hardship funds
Course delivery details
This course is available in a face-to-face / classroom setting or live webinar
Why choose National Energy Action
98% of learners were satisfied with the course they attended
More than 4,700 people trained in the past 12 months
More than 30 years of experience as a training provider
Reviews
Average rating 5
Very informative, paced well with clear instructions/delivery and demostrations and constant reavulation of learning knowledge/objectives.
Expenses
OPEN ACCESS WEBINAR
NEA Members
- Not for profit organisations :£290 plus VAT per person
- Commercial organisations :£340 plus VAT per person
Non Members
- Not for profit organisations :£330 plus VAT per person
- Commercial organisations :£380 plus VAT per person
Group webinars are also available upon request.
FACE-TO-FACE / CLASSROOM
This course can also be delivered on a face-to-face / classroom basis, please contact NEA for further details on this option.
Much wider awareness of how to challenge energy companies and an awareness to their responsibilities for customers, particularly vulnerable ones.