Course description
What will I learn?
Many of us need to use counselling skills in our work - as managers, carers, administrators, instructors, volunteers and so many other professions - as well as in our everyday lives. But do we really know what we're doing when we try to help? We may be good listeners - that's probably why people tend to seek us out - but sometimes we just do our best when we could do so much more good (and avoid the pitfalls) by learning how to use these skills in the right way.
This course takes you through the basics of identifying the skills needed in different situations, the crucial ground rules of starting and ending a helping relationship and, with extensive use of case studies and examples, you learn how to use the skills confidently and in the most effective way.
Topics include:
Unit 1: Helping relationships and communication skills
Unit 2: Essential counselling skills
Unit 3: Active listening
Unit 4: Reflecting, paraphrasing, summarising and responding to silence
Unit 5: Responding skills — questioning
Unit 6: Managing boundaries
Unit 7: Agreeing objectives for a helping
Unit 8: Endings and their impact
Exams and assessment: Four assignments including a recorded conversation.
You will also receive a unit certificate to validate your learning.
Do you work at this organisation and want to update this page?
Is there out-of-date information about your organisation or courses published here? Fill out this form to get in touch with us.
Upcoming start dates
Suitability - Who should attend?
What do I need to know?
You will need to be at least 19 years of age and have a good command of basic English. You will need to be able to make an audio recording of a helping dialogue, or be able to ask a witness to validate your helping conversation. This is an online course so you will also need access to the internet.
Outcome / Qualification etc.
Certificate of Attendance/Completion/Achievement (no assessment element)