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Ultimate Admin Diploma

New Skills Academy
Course summary
55 hours
240 GBP
English
Online courses
Next available date: Enquire for more information - Online courses
Professional Training

Course description

Ultimate Admin Diploma

The Ultimate Admin Diploma is six information packed administrative courses rolled into one at one amazing price. To provide you with a complete education experience, the courses include customer services, admin, office management, reception, medical secretary and legal secretary diplomas. This can help you open up doors in your career and enjoy a wealth of experience.

These online courses take approximately 55 hours to complete. The great advantage to studying online is that you can study at your own pace, improving your knowledge while working full time, or study full time to secure your certification to help you boost your career.

During your studies you will enjoy the convenience of online support and you also get lifetime access to your study modules, so you can return to them as and when needed.

Suitability - Who should attend?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Outcome / Qualification etc.

What You Will Learn

This six course diploma offers you a complete study experience, ensuring you can learn all the knowledge you need now and moving forward to enjoy a successful career. You will learn the following:

  • Customer Services Diploma
  • Legal Secretary Diploma
  • Office Management Diploma
  • Medical Secretary Diploma
  • Reception Diploma
  • Admin and PA Diploma

Benefits of Taking This Course:

There are numerous benefits to taking this course online from studying at your own pace and where you feel more comfortable to using any device connected to the internet. Some of the other benefits you can gain from taking this Ultimate Admin Diploma include:

  • Online support
  • Lifetime access to your study modules
  • Five courses in one
  • Fast track your career
  • Industry recognised certifications
  • Verifiable certification online

On completion of the course, you will be awarded a certificate.

Training Course Content

Course Modules/Lessons

Level 2 & 3 Customer Services Diploma

  • Module 1: Understanding Customer Services
  • Module 2 : The Customer
  • Module 3 : Attitude Is Everything
  • Module 4 : Caring For Your Customer’s Needs
  • Module 5 : Customer Retention: How to Get Them Back
  • Module 6 : Face to Face Customer Service
  • Module 7 : Telephone Customer Service
  • Module 8 : Electronic Customer Service
  • Module 9 : Dealing with Difficult Customers
  • Module 10 : Escalation
  • Module 11 : Make an Impression Every Time

Level 3 Legal Secretary Diploma

  • Module 1: General Duties and Day-to-Day Operations of a Legal Secretary
  • Module 2: Legal Writing and Proofreading Skills
  • Module 3: Client Confidentiality in Law Firms
  • Module 4: The English Legal System
  • Module 5: Court Systems and Structures
  • Module 6: Legal Aid
  • Module 7: Civil Litigation
  • Module 8: Land and Conveyancing Practice
  • Module 9: Wills and Probate Law Practice
  • Module 10: Family Law
  • Module 11: Criminal Law
  • Module 12: Company and Business Law
  • Module 13: Licensing
  • Module 14: Appeals, Judicial Review and Case Stated
  • Module 15: Skills for Success
  • Module 16: Finding Employment as a Legal Secretary
  • Module 17: Glossary of Legal Terms

Medical Secretary Diploma

  • Module 1: Introduction, Job Role and Responsibilities
  • Module 2 : How to manage Appointment Scheduling
  • Module 3 : Filing Systems in Medical Offices
  • Module 4 : Patient Confidentiality in the Healthcare Industry
  • Module 5 : Definition, Purpose and Benefits of Medical Records
  • Module 6 : Understanding Medical Terminology and Jargon
  • Module 7 : Information Technology and Computer Usage in Healthcare Administration
  • Module 8 : Information Technology and Computers
  • Module 9 : Medical Records Management
  • Module 10 : Health and Safety in a Healthcare Setting
  • Module 11 : Supplies and Inventory Management and Administration
  • Module 12 : Communication Skills in a Medical Office
  • Module 13 : Communication Skills in a Medical Office Part II
  • Module 14 : Law, Medical Services and Ethics
  • Module 15: Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration
  • Module 16: Career Information and Prospects

Office Management & Reception Diploma

  • Module 1: Introduction
  • Module 2 : Personality/Confidence
  • Module 3 : Meeting and Greeting customers
  • Module 4 : Effective Communication
  • Module 5 : Reception Workstation & Teamwork
  • Module 6 : Development & Implementation of new Administrative Systems
  • Module 7 : Recording office expenditure and managing the budget
  • Module 8 : Organising the office layout and maintaining supplies
  • Module 9 : Organising and chairing meetings
  • Module 10 : Ensuring adequate staff levels
  • Module 11 : Managing Performance
  • Module 12 : Delegation
  • Module 13 : Promoting Staff Development and Training
  • Module 14 : Implementing and Promoting an Equality and Diversity Policy
  • Module 15: Writing reports
  • Module 16: Health & Safety
  • Module 17: Attending Conferences and Training
  • Module 18: Management of Social Media

Reception Diploma

  • Module 1: The Role of the Receptionist
  • Module 2 : The Different Types of Receptionist and the Subtle Differences Between Them
  • Module 3 : The Essentials of Communication
  • Module 4 : Practice Good Telephone Skills
  • Module 5 : Sending Formal Messages/Sending Informal Messages
  • Module 6 : Database Management and Booking/Reservation Procedures
  • Module 7 : Following Routine Administrative Procedures and Developing Filing Systems
  • Module 8 : Security & Safety Issues / Health & Safety Considerations in the Workplace
  • Module 9 : Confidentiality
  • Module 10 : Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements
  • Module 11 : Organisational Skills & Time Management
  • Module 12 : Effective Business Communication
  • Module 13 : How Technology is Important in Reception Work
  • Module 14 : The Importance of Team Work
  • Module 15: Reception Area Appearance
  • Module 16: Career Progression / From Receptionist to…
  • Module 17: To Sum It All Up: Reception Work Explained

Level 3 Admin, PA & Secretarial Diploma

  • Module 1: Introduction to the PA Course
  • Module 2 : Diary Management
  • Module 3 : Business Letter Writing
  • Module 4 : Composing faxes, memorandums and emails
  • Module 5 : Telephone skills as a PA
  • Module 6 : Hotel and travel arrangements
  • Module 7 : Filing systems
  • Module 8 : Time Management Skills
  • Module 9 : Invoicing/Petty cash
  • Module 10 : Customer Care
  • Module 11 : Customer Complaints Management
  • Module 12 : Work Planning
  • Module 13 : Document Presentation and Proofreading
  • Module 14 : Confidence Building Module
  • Module 15: Typing and audio skills to proficient level or further if you already touch type/Audio transcribe
  • Module 16: How to Organise Effective Meetings
  • Module 17: How to use Microsoft Outlook
  • Module 18: How to use Excel – the Basics
  • Module 19 : How to use PowerPoint (Basics)
  • Module 20 : Word Processing with Microsoft Word
  • Module 21 : Customer Communication and Reception Skills

About provider

New Skills Academy

New Skills Academy

Welcome to New Skills Academy – Part of the Be-a Education Family In November of 2013, a single question was asked: ‘What do you want to learn?’ From there, a vision was born of comprehensive, high quality, and affordable online...


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Contact info

New Skills Academy

Hertford Rd, Ware
SG12 9LH Hertfordshire

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